Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates.
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
• Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.

• 2+ years as a Tax Professional.
• Multi-unit people management experience in retail, restaurant, banking, or related industries (preferred).
• Prior experience in customer service, shift leadership, or similar roles.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficiency with MS Office and the ability to work independently with minimal supervision.
• Customer-centric, determined, and resilient with a flexible work schedule.
• High school diploma or equivalent or higher.

At H&R Block, we invest in our people and support their total well-being. Our benefits help associates plan for their health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k and Employee Stock Purchase Plan.
• Check all available benefits at

H&R Block is committed to building a Connected Culture — one in which trust, care, and connections guide how we work together, creating an environment where everyone feels safe to bring their authentic self and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists and supported by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.