Lead Public Safety

Job Profile Summary

This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. In addition, this role focuses on performing the following Associate Safety related duties:
Prevents workplace accidents and promotes health and safety awareness and education for employees. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision.

A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

This position is responsible for leading assigned staff in the performance of all duties and responsibilities related to the day-to-day protection and safety of patients, staff, and visitors, as well as the security of hospital assets and information. Conduct proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff.

Serve as immediate and first responder to crisis situations daily and document all safety and security incidents in accordance with department policies and procedures. Provide training and guidance to assigned staff. If licensed as a Special State Police Officer, provide enforcement of the Criminal Laws of the Commonwealth of Massachusetts.

• Associate degree in Criminal Justice or related area and two (2) years of experience as a public safety officer or related position OR High school diploma or equivalent and three (3) years of experience as a public safety officer or related position.
• Valid state issued driver's license.
• Possesses IAHSS Basic, Advanced, and Supervisory Healthcare Security Officer Certifications within 6 months of hire. Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic, Advanced, and Supervisory Healthcare Security Officer certifications.

• Associate degree in criminal justice or related area.
• Two (2) years of healthcare security experience.
• Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.
• Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
• Ability to obtain and maintain a valid MA License to Carry Firearms.

• Lead a team of officers and staff in both the day-to-day operations of public safety department and emergency situations; providing leadership, guidance, efficient organization, and assignment of duties on shift.
• Monitor staff activity; coach, counsel and commend employees, as appropriate, on performance matters. Ensure that all staff are performing in accordance with policies and established guidelines. Make recommendations for corrective action, additional training, and commendation to department leadership.
• Perform public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.
• If licensed as a Special State Police Officer, make appropriate arrests, and enforce the laws of the Commonwealth of Massachusetts, including booking, arraignment, and court prosecution of arrestees, securing of evidence, and conducting searches and seizures in compliance with Massachusetts General Laws and applicable court decisions.
• Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.
• Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
• Ensure that all employees and other appropriate members of the Hospital community are in possession of a hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous…