Customer Service & Ticket Sales

Customer Service & Ticket Sales at Berkshire East Mountain Resort

Sell tickets, activities and retail products, providing friendly and helpful services for guests.

• Provide expert advice to guests regarding resort activities, services, and products. Know all resort products, prices, hours and availability.
• Assist guests with selection and purchase of tickets, passes, locker rentals, lessons, gift cards, etc.
• Check in rafting and zip‑line guests and verify completion of waivers and wristband application.
• Handle guest complaints in a professional and diplomatic manner.
• Direct guests to appropriate location or staff when required.
• Provide other information and assistance to guests when needed.
• Monitor retail: restock & maintain inventory, keep space neat and clean.
• Assist with special events or promotions at the resort.
• Act as liaison at base lodge for emergencies or bad weather situations.
• Process cash, credit and gift card transactions accurately & efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Complete sales reports and accounting forms for back office.
• Perform other tasks as assigned by manager.

• Providing excellent customer service.
• Specialist knowledge of products used for ski, raft, bike & other activities.
• Computer savvy, able to quickly learn sales and reservation programs.
• Excellent interpersonal skills, friendly and helpful disposition.
• Outstanding communication skills in person and on the phone.
• Neat and professional appearance.
• Portray a positive company image.
• Able to identify and perform other tasks during non‑busy times.
• Able to count cash and perform simple mathematical functions.

• Communication:
  Communicate ideas effectively and actively listen, respond constructively to others’ ideas & work effectively under stress.
• Work Standards:
  Maintain high standards in the quality & consistency of work.

Must be able to lift up to 30 lbs. Must be able to stand, sit, and work at keyboard for long periods of time.

• Shift Requirements:
  Must be flexible, frequent weekend and holiday shifts.
• Prefer applicants with sales and cashiering experience but will train the right candidate.
• Age Requirements:
  Applicants must be at least 18. Youth applicants must have prior sales and cashiering experience.