Seasonal Gatehouse Ranger

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do.

We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non‑profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website,(Use the "Apply for this Job" box below)..

Salary/Hourly Rate: $17-$19/hour

Hours per week: 40

Job Classification:
Limited term, non-exempt

Job Type: Onsite

Duration:
May – October

Location:

Mytoi Garden, Cape Poge Wildlife Refuge, and Wasque Reservation, Chappaquiddick, MA

Your Impact:

The Trustees of Reservations is seeking friendly, patient, and attentive rangers to work at Cape Pogue Wildlife Refuge, Leland Beach & Wasque Reservation properties on Chappaquiddick Island. As a Gatehouse Ranger, you will enforce refuge rules and regulations, assist with daily operations and maintenance of property and trail systems, assist in rare and endangered shorebird protection, and facilitate Over‑Sand Vehicle (OSV) openings and restrictions.

You should possess good interpersonal skills and experience in customer service.

The Role:

As a Gatehouse Ranger, you are the backbone of operations, with emphasis on the facilitation and fulfillment of an outstanding visitor experience, including admissions and Over‑Sand Vehicle (OSV) permit distribution.

• Greet visitors in a welcoming manner; project the first impression of The Trustees and our special places.
• Provide thoughtful and informed information about The Trustees, the property, history, ecology, and engagement programming.
• Handle phone and email inquiries to provide prompt and accurate information on programming, directions, hours of operation, fees, et al.
• Exercise confidence, a calm demeanor, and be able to articulate when confronted by unhappy or uncooperative visitors.
• Participate in trainings for rangers, especially IT, membership, team building sessions and meetings with the Ecology and Education teams.
• Educate visitors about The Trustees mission and encourage them to become active members or renew.
• Collect admission and/or program fees; operate gatehouse and Point of Sale (POS) systems. Assist with POS troubleshooting, training, and management as needed.
• Responsible for cash management and closeout procedures.
• Issue pre‑purchased OSV permits or sell on‑site.
• Manage and communicate gatehouse, property, tour vehicle safety, and any upkeep to supervisor. Report concerns, incidents, and maintenance needs.
• Effectively and professionally manage visitor complaints. Accurately report incidents according to Trustees policy.
• Provide basic first aid and emergency response protocols when required; opportunity for CPR certification provided.
• Help maintain clean facilities and gatehouse surroundings as needed.
• Assist Stewardship Rangers and Island Ecology staff when needed to accurately describe property or OSV trail restrictions, protecting rare and endangered shorebirds and plants, safety concerns, announcements.
• Other duties as assigned or without accommodation.

This is a limited‑term, non‑exempt position (40 hours/week) reporting directly to Stewardship Manager of Martha’s Vineyard.

Skills and Experience:

• Genuine commitment to the values and mission represented by The Trustees.
• Excellent visitor contact and customer service skills.
• Ability to work with or without supervision, and as a member of a team.
• Excellent verbal and written communication skills.
• Sound computer skills and or the willingness and ability to learn.
• CPR & First Aid certification (highly desirable).

Eligibility Criteria:

• Ability to work inside or outside in…