Certified Veterinary Technician

Join to apply for the Certified Veterinary Technician role at Petco
.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The purpose of this Veterinary Technician position involves providing excellent veterinary care to Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Technician represents the mission and values to all clients and partners. Technicians set the tone for the technical and customer support team and are responsible, like all team members, for fostering cohesion and motivation within the hospital partners.

All hospital partners are responsible for performing duties in a way that creates an environment in which:

• The patient’s needs always come first.
• Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
• Contentious issues are dealt with and resolved as they occur when possible, or as soon as possible.
• Exceptional teamwork and commitment to shared goals benefits the entire organization.

• Greet clients and patients arriving for appointments or walk-ins, escort into an exam room, obtain weight and vital signs, record all information in the electronic medical record (EMR), and begin documentation of the patient visit by obtaining and recording a thorough patient history.
• Assist veterinarian with appointments (routine and emergency), surgery, dentistry, and euthanasia, under direct supervision of the veterinarian and the Hospital Office Manager or Hospital Leader on Duty.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications under veterinarian direction, and maintain the EMR.
• Schedule appointments, communicate with and educate clients, relay test results to doctor and clients, maintain and update inventory and client/patient records, and manage accounts receivable.
• Prepare patients for surgical and dental procedures, safely support induction and monitoring of anesthetized patients (checking and recording vital parameters under direction of the veterinarian), monitor during recovery, and prepare for discharge to owner or transfer to an overnight care facility as needed.
• Provide in-hospital treatments for sick patients including administering injectable and oral medications and intravenous therapies; maintain patient care by feeding and watering as directed; and safely walk canine patients for elimination when necessary.
• Participate in training of new staff and dissemination of knowledge as required.
• Keep hospital environment neat and clean; perform regular cleaning per necessity and maintenance schedule.

• Perform additional duties as assigned.
• Provide backup phone and front desk support as needed.

In all patient-care activities, the Veterinary Technician takes direct supervision from the veterinarians and the Hospital Office Manager or Hospital Leader on Duty. For overall supervision, direction is from the Hospital Office Manager.

Like all team members, the Veterinary Technician plays a crucial role in ensuring day-to-day hospital operations are efficient and provide an optimal experience for patients and clients.

This position contributes to the growth of a productive practice while focusing on high-quality patient care. It supports a cohesive, well-trained, and motivated technical team, aiming for employee retention, patient well-being, and customer satisfaction.

This position has no immediate supervisory duties.

• College or college-equivalent education (completed) as required to become a Credentialed Veterinary Technician in the state where the hospital is…