Personal Lines Account Manager

Overview

Our client, a mid-sized independent insurance agency in the North Shore, is seeking an experienced and detail-oriented Personal Lines Account Manager to join their collaborative team. In this role, you’ll manage an existing book of business, support clients with their coverage needs, and handle quoting for new and renewal accounts. This is a hybrid position in a modern, supportive environment where professional growth is encouraged, and teamwork is highly valued.

• Independent & Family-Oriented: Professionally structured but not bank-owned or “mom-and-pop.”
• Modern Environment: Newly built office with updated facilities.
• Experienced Team: Work alongside 5 other Account Managers and a supportive supervisor.
• Focus on Growth: Agency promotes education and supports earning designations.

• Provide exceptional service by assisting clients with questions, changes, and coverage education.
• Manage endorsements, issue binders, and process renewals.
• Assist clients with claims and ensure timely resolution.
• Quote new and renewal business.
• Identify opportunities for cross-selling and account rounding.
• Maintain accurate documentation in the agency management system.

• Active Property & Casualty license (or ability to obtain).
• Minimum 5 years of personal lines experience preferred.
• Strong multitasking skills with excellent communication and follow-through.
• Experience with AMS
  360 or similar systems is a plus.
• Collaborative team player with a client-first mindset.

• Salary up to $75,000, depending on experience, plus commission opportunities
• Comprehensive benefits package
• Annual raises based on performance.
• Hybrid work schedule