Commercial Lines Senior Client Manager

Commercial Lines Account Manager

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, we are one of the fastest-growing insurance brokers in the U.S., with over 2,200 employees in more than 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market‑leading presence has created opportunities throughout the state, offering top talent the choice to work from one of our multiple offices throughout the region.

The Commercial Lines Account Manager will play an integral role in driving our mission to deliver excellence in client management and retention.

• Effectively manage a high volume book of insurance business, ensuring all required tasks are completed accurately and on‑time.
• Grow client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handle renewals, service requests, claims, billing, and new policies.
• Maintain a thorough understanding of the markets, underwriting guidelines, and procedures.
• Review all applications, policies, endorsements, and audits for accuracy.
• Coordinate the expiration list with the department manager to obtain renewal business information.

• Bachelor’s degree or equivalent work experience, preferred.
• Three years minimum commercial account management experience required.
• Property & Casualty license required.
• Valid driver’s license and insurance required.
• Strong administrative and computing skills, including Microsoft Office (Word, Excel, and PowerPoint).
• Experience with Applied/Epic or similar agency management software, preferred.
• Able to work independently and enjoy a high degree of interaction with team members.
• Self‑motivated and driven.
• Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication, including the ability to actively listen and problem‑solve with minimal assistance.
• The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information.
• Maintain a professional demeanor and positive attitude.

At World Insurance Associates (WIA), we celebrate and support our differences. We are an equal‑opportunity workplace, dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status. We make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

World does not accept unsolicited resumes from agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contact with World’s Human Resources Talent department.

Mid‑Senior level

Full‑time

Sales and Business Development

Insurance