IT Support Specialist

IT Support Specialist – Brookfield, MA

We are looking for an IT Support Specialist to ensure the seamless operation of our IT infrastructure and to provide direct technical support to team members at our Brookfield, MA location. This role combines traditional desktop support, system analysis, and operational involvement such as building aircraft pumps. Minimum two years of experience is required.

• Diverse and Impactful Work:
  Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing, such as building aircraft pumps.
• Skill Development:
  Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts.
• Work‑Life Balance:
  Enjoy a consistent Monday – Friday, 8:00 AM – 5:00 PM schedule.
• Comprehensive Compensation:
  Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus.

• Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues.
• Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance.
• Conduct data analysis to support system optimization and efficiency initiatives.
• Assist with system upgrades, patches, and configuration changes across the IT environment.
• Support initiatives related to the company’s Digital Transformation roadmap.
• Document IT processes, procedures, and create comprehensive user guides.
• Collaborate effectively with cross‑functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions.
• Assist with IT security monitoring and incident response activities.
• Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations.
• Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus.

• 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role.
• A+ Certification is mandatory.
• Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments.
• Excellent diagnostic and problem‑solving skills with the ability to manage multiple priorities effectively.
• Strong interpersonal and communication skills to provide clear, patient, and effective support to non‑technical users.
• Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment).

Pay Rate: $25–$29 per hour (based on education, experience, location, job duties, and certifications)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (ONSITE)

Benefits: Health insurance and incentive recognition bonus (eligibility applies)

Apply Now. Ready to make a difference? Submit your resume and a brief cover letter through our online portal. We look forward to reviewing your application.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

• Entry level

• Full‑time

• Information Technology

• Insurance and IT Services and IT Consulting