IT Service Desk Lead: Coaching & Support Excellence
Job in
Cushman, Hampshire County, Massachusetts, USA
Listed on 2026-01-15
Listing for:
UMass Amherst
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A leading public research university in Massachusetts is seeking a Service Desk Team Lead. This role involves managing high-quality technical support for students and staff, supervising team members, and ensuring effective service delivery. The ideal candidate should have a background in IT, demonstrated analytical skills, and the ability to work collaboratively. This position requires flexibility, including some night and weekend hours, and contributes to the university's commitment to educational excellence.
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