Senior Human Resources Generalist

About Positively Partners

Positively Partners delivers integrated, people-centered consulting services to social impact organizations. Our services include recruitment, HR outsourcing, and consulting on people practices related to compensation, employee engagement, and inclusion.

Founded by nonprofit leaders in 2016, we help social sector organizations access high-quality, inclusion-focused HR services essential to achieving their missions. We’re a team of learners, HR professionals, and equity practitioners committed to helping employees thrive in support of their organization’s mission. Our home bases are in Boston, MA and Washington, DC, with a remote team across the United States, allowing us to deliver services through a mix of in-person and virtual channels.

You can learn more about Positively Partners and our service offerings at positivelypartners.org.

Positively

HR is our outsourced HR service, providing mission-driven organizations with comprehensive, high-quality HR solutions. We function as an extension of our clients’ teams, offering expert support in compliance, payroll and tax processing, benefits administration, policy development, and employee relations.

We are seeking an HR Generalist to join the Positively

HR team as a key operational resource addressing a range of HR matters across our client portfolio. In this role, you will support employees and people managers by managing and responding to high-volume email inquiries and occasional meetings, navigating nuanced HR questions—digging into policy, troubleshooting HRIS issues, guiding leave of absence processes, and ensuring that recurring HR cycles run smoothly and accurately.

This role is ideal for an HR professional with a strong generalist foundation and a natural instinct for complexity—someone who pauses to verify which policy applies before advising, can hold multiple client contexts at once, and brings both precision and care to their work. You’ll work closely with the Positively

HR team to deliver high-quality, compliant HR support to a diverse portfolio of nonprofit clients, with particular depth in Dayforce (HRIS) and multi-state employment environments.

• Partner with managers on nuanced HR inquiries, including multi-faceted employment changes, policy interpretation, system troubleshooting, and multi-state compliance questions.

• Support managers with considering the cultural implications of decisions, balancing equity with policy compliance.

• Translate complex HR information into clear, concise, and standardized email communications that guide employees and managers through self-service resources or policy requirements.

• Pull reports and analyze data from Dayforce to respond to escalated requests and promptly identify system/policy inconsistencies.

• Actively contribute to the codification of HR practices by identifying recurring inquiries and developing standardized email templates and knowledge base resources, contributing to greater efficiency and consistency of the support function.

• Utilize direct support/ticketing tools to manage workflow, ensuring adherence to established response-time standards and providing visibility into service timeliness and consistency.

• Monitor recurring employee and manager needs, surfacing opportunities to improve processes or clarify guidance with Positively
  
  HR leadership.

• Serve as a primary point of contact for leave of absence requests, guiding employees through applicable policies and entitlements.

• Coordinate leave documentation, communicate with relevant stakeholders, and ensure compliant execution of leave processes.

• Partner with the Director of People Services to determine employee leave of absence eligibility across a complex, multi-state landscape.

• Support the administration of recurring HR cycles, including performance reviews and compensation planning processes.

• Review and coordinate communications to ensure accurate, timely distribution to the appropriate employee groups.

• Serve as a point of contact for employees and managers with questions during cycle execution.