Front Desk Agent; H2B

Front Desk Agent (H2B In-Country Only) About Our Property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn is a Forbes Five-Star resort that spans 25 oceanfront acres. The Inn features 217 rooms and suites, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The property provides private cottage-style accommodations and a 8-acre farm that supplies fresh produce for its restaurants.

Its six dining venues showcase local ingredients and innovative flavors, making the Inn a sought-after destination for family vacations, romantic getaways, and corporate retreats.

• Provide quotes for room rates and upsell guests when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to and manage phone activity, providing general knowledge to callers.
• Provide administrative, reception, and program support to management and staff.
• Smile and greet guests in a welcoming manner and use the guest’s name.
• Resolve guest complaints within scope of authority; otherwise refer the matter to management.
• Register and assign rooms to guests.
• Always maintain a professional appearance.

• Superior customer service skills
• Ability to multi‑task
• Ability to work well in a fast‑paced environment
• Strong attention to detail and organization
• Excellent computer skills and telephone etiquette
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well‑groomed
• Able to stand for long periods of time during shift(s)
• Previous experience preferred but not necessary

$19.42 per hour

• Entry level

• Full-time

• Hospitality

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.