Medical Secretary Float - Melrose Wakefield

Hours
: 40 hours weekly, Monday-Friday. Flexibility of working throughout all open to close office hours as needed.

Location
:
Melrose Wakefield Practices, Float

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties:
Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non‑clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision.

An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

This position is responsible for supporting the day‑to‑day secretarial, routine office, supply ordering, and other operational tasks in support of a single site. This includes planning, organizing, assigning, and directing staffing needs. Plans work schedules for all physician support assignments.

• High School diploma or equivalent.
• One (1) year of experience in healthcare including staffing and scheduling.

• Associate's or Bachelor's degree.
• Three (3) years of experience in healthcare including staffing and scheduling.
• Medical transcription experience.

• Handles routine administrative duties for the Medical Office.
• Verifies insurance on every registration and educates patients on their insurance status.
• Completes prior insurance authorizations and pre‑certifications for patient procedures.
• Communicates with patient regarding their financial responsibilities for the procedure and discusses any bad debt or collection history.
• Secures monies collected during shift and post collections to each patient account with precision.
• Schedules appointments for physician visits, diagnostic procedures, tests and preventative visits in accordance with established guidelines.
• Sets up and maintains office records, patient and office files, periodically reviewing for accuracy and updating information.
• Obtains insurance billing information from patients and must keep abreast of policies of participating insurances.
• Acts as a receptionist by greeting and directing patients, visitors and vendors. Maintains professional attitude and provides a positive and welcoming environment.
• Receives all transcription, lab correspondence and other documentation pertaining to patients and routes appropriately according to established policies and procedures of the office.
• Manages all patient existing tasks including, but not limited to, scheduling of follow‑up appointments.
• Orders office supplies and maintain appropriate level of supplies. Assist in the care and maintenance of equipment.
• Registers patients in Practice Management System.
• Retrieves medical necessity documentation, ICD‑10 codes and CPT codes and submits them for insurance review.
• Communicates with patient, physician, and insurance company on all authorizations and their status.
• Determine costs of procedures via order entry or charge reference manual.
• Assess each patient on their financial status and insurance status and educate them about their options for coverage, financial assistance or payment process.
• Collects payment due for each procedure or office visit and provides change and/or receipt to patient.
• Runs money journal at the end of shift and ensures balance between postings and collections.
• Turns in monies to assigned cashier accountant.
• Provides patient education…