Patient Care Representative, Ambulatory Surgery Center

Patient Care Representative, Ambulatory Surgery Center

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Job Summary

The Patient Care Representative is responsible for performing a variety of duties for the registration of all patients at the Surgery Center, while ensuring excellent customer service and satisfaction. He/she will perform other related duties as needed to maintain department cost containment, efficiency, as well as quality performance. This is a 40 hour role, Monday-Friday 1st shift!

Job Description

• Actively works to promote and maintain an organizational culture that enhances our standing as the best place to work and receive care.
• Active engagement in staff meetings, department meetings, in‑services, educational requirements, etc.
• Demonstrates knowledge of The Surgery Center’s current policies and procedures.
• Greets all patients and visitors in a warm and friendly manner.
• Accurately arrives patients; verifies and updates appropriate insurance, demographic, and other patient related information as necessary.
• Obtains updated signatures for HIPAA Notice of Privacy.
• Processes co‑payments, cash service, and other payments according to facility policy and procedure.
• Maintains assigned cash box and reconciles payments daily.
• Receives and triages patient phone calls to appropriate parties.
• Provides outstanding internal and external customer service both in person and on the phone.
• Maintains working knowledge of all office equipment and computer applications.
• Contributes to meeting the fluctuating staffing needs of the department as evidenced by flexibility in own assignment and work schedule.
• Demonstrates initiative and collaborates professionally with caregivers throughout all departments.
• Promotes teamwork by assisting with the precepting of new caregivers.
• Identifies areas of conflict, intervenes effectively, or seeks assistance in conflict resolution.

• College degree preferred.

• Minimum of one (1) year work experience in healthcare field is required.
• Proficient in Microsoft Office, including Excel and Word.
• Medical Terminology background preferred.
• Team player
• Strong attention to detail
• Organizational skills
• Ability to remain calm under pressure
• Patience
• Strong communication skills

The pay range for this position is $18-$34/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.