Senior Teller

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Senior Teller – Regular Full‑time, Hadley Office, Hadley, MA, US.

Requisition .

Florence Bank offers:

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision, life insurance upon hire
• 401(k) plan with dollar‑for‑dollar match
• Profit‑sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.

• Provides superior professional service to internal and external customers.
• Meets expectations of teamwork, punctuality, and reliable attendance.
• Performs normal teller duties and has a clear understanding of all policies.
• Approves policy exceptions, overrides transactions, and responds to customer complaints.
• Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
• Assumes all responsibilities of the Teller Operations Manager in their absence.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Balances/troubleshoots cash recyclers, weekly cash ordering/shipments, and all monthly audits.
• Coaches and develops tellers by providing timely feedback.
• Ensures compliance with bank policies and procedures and provides regular feedback to the Teller Operations Manager.
• Maintains working knowledge of BSA requirements and related policies.
• Prepares a complete and accurate record for each cash transaction in excess of $10,000.
• Processes foreign currency purchases and sales.
• Performs customer service‑related services as needed.
• Provides support to all branches.

Other Responsibilities:

Assumes additional responsibilities as requested.

• High school diploma or GED.>
• College courses preferred; minimum of two (2) years of teller experience.
• Experience in a customer service‑related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

• General office environment.
• Stands for an extended period (up to 7.5 hours per day).
• Counters cash/coin for an extended period (up to 6 hours per day).
• Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
• Carrying bags of coin (up to 25 pounds).
• Wearing headphones/ headset for extended periods of time to communicate with drive‑up bank customers.

• General office equipment.

• Mid‑Senior level

• Full‑time

• Finance and Sales

• Banking

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