Associate Team Leader

Our Company

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We foster a high‑performing, connected culture where everyone feels they belong.

We continuously improve our business through our long‑term strategy, Block Next, which focuses on innovation, client experience, and sustainable growth. We’re curious, creative, and always on the move, welcoming those who embrace challenges as opportunities to make a meaningful difference in the places they live, work, and play.

As an Associate Team Leader, you will support a single retail office during tax season, consistently exceeding client expectations and guiding daily operations. You begin with a flexible part‑time schedule in late fall, then transition to full time from January through April.

• Support the Multi‑Unit Team Leader, serving as the onsite point of contact for associates and clients, ensuring quality and consistent execution to promote the value of H&R Block.
• Hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary.
• Serve as the point of contact for onsite escalated client service concerns.
• Ensure client appointments are scheduled properly and conflict‑resolution is handled, escalating to higher leadership as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Coordinate daily activity scheduling so that all associates work is completed on time and to quality standards.
• Lead daily huddles and communicate essential information to office associates.

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.
• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficient with MS Office applications.
• Ability to work independently with minimal supervision.
• Flexible 40‑hour work schedule with adjustments based on business needs.
• High school diploma or equivalent (higher education preferred).

We invest in our people’s total well‑being through comprehensive benefits, including:

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You.
• Neurodiversity and caregiver support.
• Discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (subject to eligibility).

H&R Block values a connected culture—trust, care, and meaningful connections are at the core of how we collaborate. You will join a global team recognized by Best Companies lists and staffed by colleagues committed to mutual growth and support.

We are an equal‑opportunity employer welcoming and celebrating diversity in all its forms, and we welcome veterans.

$11.00 ‑ $29.00 per hour. Local minimum wage laws apply. Successful candidates may be eligible for incentive compensation and may enroll in medical, prescription, and retirement plans as described.

#20656