Specialist, Learning & Development

Job Description

Posted Thursday 16 October 2025 at 04:00

The Specialist Learning & Development plays a critical role in supporting the development of Clarks' retail teams by delivering engaging, effective, and brand-aligned training experiences. This role focuses on enhancing product knowledge, customer experience, and selling skills across our store network, while also supporting the learning and development needs of our corporate teams. Through a combination of in-person and virtual sessions, the Trainer helps drive performance, consistency, and team engagement across our whole estate.

Taking lead from the Head of Learning and Development, they will collaborate closely with stakeholders to ensure training content is relevant, impactful, and aligned with Clarks' strategic goals.

• Deliver training programs focused on footwear product knowledge, customer experience, selling techniques, and operational excellence.
• Create and tailor training materials by adapting global content to meet regional needs, ensuring relevance, cultural alignment, and consistency with Clarks' brand and learning standards.
• Support seasonal campaigns, new product launches, and store openings with tailored training content and delivery.
• Taking the lead from the Head of L&D, partner with Retail Operations and HR to identify training needs and support development plans aligned with business goals.
• Monitor training effectiveness through KPIs, feedback, and performance data; share insights to improve learning outcomes.
• Conduct regular store visits to coach teams, observe service delivery, and reinforce training content.
• Contribute to the creation and refinement of training materials and tools, ensuring they are engaging, inclusive, and aligned with Clarks' tone of voice.
• Support "train the trainer" initiatives to build internal capability and consistency across regions.
• Act as a role model for Clarks' values and service standards in all training environments.
• Track and manage training-related expenses, ensuring alignment with budget guidelines and providing regular updates.

• Experience in training, coaching, or learning & development, ideally within footwear, fashion, or retail environments.
• Strong facilitation and presentation skills, with the ability to engage and inspire diverse audiences.
• Commercial awareness and understanding of how training drives performance and customer satisfaction.
• Ability to assess learning needs and deliver impactful training solutions.
• Excellent communication and interpersonal skills.
• Self-motivated, proactive, and adaptable to change.
• Comfortable working independently and collaboratively across teams.
• Willingness to travel across regions as needed.

Actual compensation within a pay range will be based on factors including but not limited to a candidate’s relevant experience, qualifications, performance, Clarks’ business needs, internal equity and any statutory obligations.

The pay range for this role may be modified by Clarks at any time in the future.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground‑breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations.

From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we're proud to introduce the Clarks Collective: five incredible…