Family Engagement & Communications Manager, Camp Grossman

Family Engagement & Communications Manager, Camp Grossman

Join our team as Camp Grossman's Family Engagement and Communications Manager - a vital and dynamic role!

Under the direction of the Camp Grossman Director, the Family Engagement & Communications Manager is responsible for developing and maintaining positive relationships with community partners, and current and prospective campers and families. This role serves as Camp Grossman’s primary point of contact for families and community partners to drive engagement through the development of strong relationships, warm and welcoming demeanor, clear and effective communications skills, and thoughtful event coordination and planning.

The Family Engagement and Communications Manager is essential to ensure Camp Grossman is recognized as the Greater Boston Jewish Community’s day camp.

The Communications and Family Engagement Manager plays a vital role in fostering strong relationships between the Greater Boston Jewish community, Camp Grossman and its families, while ensuring clear, engaging, and mission-aligned communication. In partnership with JCCGB’s Marketing Team, this individual is responsible for managing all aspects of camp communications and leading initiatives that build community, enhance parent engagement, and reflect the camp’s Jewish values and pluralistic identity.

They will work closely with leadership to support family programming, feedback collection, and inclusive outreach.

Manage all aspects of Camp Grossman’s Communications

• Serve as the primary point of contact for both prospective and current camp families.
• Respond promptly and warmly to inquiries from prospective and current families, providing clear and accurate information.
• Guide new families through the full enrollment process and ensure a welcoming, supportive experience.
• Address questions about programs, policies, logistics, and schedules with professionalism and clarity.
• Triage family concerns to the appropriate staff and ensure timely follow-up and resolution.
• Maintain accurate records of all communications.
• Responsible for all family newsletters and other mass communications both in-season and throughout the year.
• Partner with Leadership and Marketing Teams to manage crisis communications and ensure timely, sensitive messaging when needed.
• Collaborate with program staff to document and share camp stories, photos, and videos.
• Manage creation, implementation and analysis of family surveys, and collection of data.

Manage/Coordinate Camp Grossman’s Outreach and Engagement Initiatives

• Develop and maintain relationships with all community partners (examples include religious schools, day schools, synagogues, and temples) to ensure Camp Grossman’s visibility and recognition in greater Boston’s Jewish community.
• Connect and partner with established JCC family and community coordinators.
• Manage Camp Grossman’s Family Ambassador volunteers to assist with community engagement efforts.
• Plan, organize and manage all camper recruitment and engagement events; partner with JCC Events Coordinator and other team members for successful well‑coordinated events.
• Partner with the Development team to develop and implement a strategy for camp alumni engagement.
• Coordinate with JCC Events Manager as needed to facilitate rentals of Camp Grossman campus/facilities; coordinating events and staffing needs.
• Actively create a welcoming dynamic where each individual is valued, seen and welcomed.
• Actively participate as an essential member of the camping team.
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through personal role modeling.
• Participate in all staff meetings as assigned and contribute to overall organizational success.
• Attend JCCGB All Staff meetings.
• Other duties as assigned.

Supervisory Responsibilities:

• Conduct regular supervisory meetings to provide ongoing guidance, direction and supervision.
• Supervise and evaluate assigned positions; observe staff to maintain a high level of instruction and safety.
• Uphold JCC policies and procedures and model alignment.
• Communicate effectively with supervisors regarding departmental or personnel…