Customer Service Technician

Location: West Yarmouth

Description We are looking for a dedicated Customer Service Technician to join our team in West Yarmouth, Massachusetts. In this role, you will provide exceptional customer support while collaborating with various departments to ensure customer satisfaction and operational efficiency. This is a Contract to permanent position, offering a great opportunity for growth and long-term success within the organization.

Responsibilities:

- Respond to customer inquiries via phone, email, and other communication channels with professionalism and accuracy.

- Utilize available resources and collaborate with team members to address complex customer questions effectively.

- Coordinate with internal departments to fulfill customer requirements and ensure seamless service delivery.

- Manage customer accounts by performing data entry tasks and maintaining accurate records.

- Schedule appointments and update order information as needed to support customer needs.

- Handle both inbound and outbound calls, ensuring timely resolution of customer concerns.

- Process orders and provide updates to customers regarding their order status.

- Maintain a strong working knowledge of company products and services to assist customers effectively.

- Use Microsoft Excel and Word to create and update documents and reports related to customer interactions. Requirements - Proven experience in customer service, preferably within a call center environment.

- Strong skills in answering inbound and outbound calls with a customer-focused approach.

- Proficiency in data entry and maintaining accurate records.

- Excellent written and verbal communication skills, including email correspondence.

- Familiarity with Microsoft Excel and Word for document creation and data tracking.

- Ability to schedule appointments and manage order entry accurately.

- Comfortable working onsite in West Yarmouth, Massachusetts.

- Strong problem-solving skills and the ability to collaborate with team members effectively. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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