Customer Service Agent

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Join the Fun with the Fastest Growing Timeshare Company in the Country!

CUSTOMER SERVICE AGENT starting $16 per hour + quarterly bonuses

DAY SHIFT 8:00AM-4:30PM, SATURDAYS 9:00AM-5:30PM

Are you ready for a job that’s as exciting as it is rewarding? We’re on the lookout for energetic individuals to join our vibrant team in the booming timeshare industry! This isn’t just a job; it’s your ticket to an adventure filled with opportunities, growth, and a whole lot of fun!

Position Purpose

The Customer Service Agent handles inbound customer service calls for the Activations department, supporting customers who have purchased prepaid corporate marketing mini-vacation packages. This role ensures customers are properly qualified, issues are resolved promptly, and tour show rates are positively impacted.

Why You’ll Love Working With Us:

• Best Pay Around: We offer the BEST pay in the industry! Earn a competitive hourly wage, and bonuses that will keep your wallet happy!
• Weekly Paydays: Who doesn’t love payday? Get your hourly wage and commissions in one delightful check every week—no waiting around!
• Opportunities for Growth: We love to see our team members shine! Career advancement isn’t just encouraged; it’s expected!

Key Responsibilities

• Requalify customers based on current corporate marketing package tour qualifications.
• Positively influence the tour show rate through effective communication and service.
• Resolve customer issues using a one-call resolution approach and established guidelines.
• Maintain professional conduct and deliver high-quality service to all customers and team members.
• Adhere to scheduled work hours, report on time, and meet performance expectations.
• Manage time effectively and maintain attention to detail.
• Uphold a clean, courteous, professional attitude and appearance.

Job Requirements

Education / Training / Experience

• High School Diploma or GED required.
• Must be 18 years of age or older
• Must be able to pass a background check

Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service abilities.
• General computer proficiency.
• Ability to work in a fast-paced environment and handle sensitive customer interactions professionally.