Outdoor Pool Member Relations Specialist

Become a part of our vital and vibrant team! We are seeking to hire attendants for our Outdoor Pool! In an exciting, supportive, fast-paced environment, the Outdoor Pool Member Relations Specialist provides day‑to‑day support to the Outdoor Pool Department and serves as the key point person at our Outdoor Pool desk. The individual in this position will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of programs and services.

JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Primary responsibilities include, and are not limited to:

• Greet all members, guests and staff with a pleasant, professional demeanor and welcoming manner
• Check membership status
• Enforce all safety and security measures
• Respond to inquiries via phone, email, and in-person regarding JCC programs and services
• Handle member concerns and feedback to ensure a positive experience and resolution of issues
• Present information and assistance related to membership rates, programs, services and scholarships
• Manage membership accounts, including renewals, upgrades, and inquiries related to billing
• Operate and master all software that is required to assist members and guests
• Facilitate purchases made at the Outdoor Pool
• Remain safety aware and elevate any issues to Outdoor Pool Manager as needed

• Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected
• Actively participate as an essential team member
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modeling
• Enthusiastically representing the organization, model excellence and achievement
• Attend JCCGB meetings and trainings as assigned
• Other duties as assigned

Job Details:
Located in Newton, Massachusetts, this on‑site job has some weekday and weekend shifts. There is some flexibility in the work schedule.

Offering great perks, a supportive vibrant in‑person work environment, and a competitive starting pay rate of $17.00 - $20.00 per hour.

The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

Bachelor’s Degree and 1 year related customer‑facing experience in hospitality, customer service, sales or fitness center is required. Experience with cash handling and a customer relationship management database is desired. Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria.

• Must be proficient with Word, Excel, and Outlook.
• Working knowledge of membership databases, a plus.
• Agile with the ability to adapt to evolving and changing circumstances and needs.
• Ability to manage situations effectively and diplomatically and adapt to evolving needs and circumstances.
• Strong interpersonal and communication skills, both verbal and written.
• Proficient decision‑making ability and attention to detail, along with excellent telephone etiquette.
• Must have the ability to deal diplomatically with problematic situations as they occur in interacting with staff and the community at large.
• Ability to work collaboratively in a team‑oriented environment.
• Aptitude to take initiative and prioritize tasks, as well as handling a range of administrative and customer service related activities.
• Outgoing, welcoming, with the ability to be authoritative when needed.
• Demonstrated ability to solve problems efficiently while maintaining a positive attitude.
• Ability to interact with staff at all levels in a fast‑paced environment, sometimes under pressure.
• Remaining flexible, proactive,…