Master Technician - Worcester MA

GENERAL SUMMARY

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time.

The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

• Make sure workplace safety is Priority #1 – follow all safety policies, complete all safety‑related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
• Provide automotive systems diagnosis, repair, and maintenance services for customers, covering all systems included in the ASE series: A2 – Automatic Transmission/Transaxle, A3 – Manual Drive Train & Axles, A5 – Brakes, A6 – Electrical/Electronic Systems, A7 – Heating & Air Conditioning, A8 – Engine Performance.
• Ensure a valid Service Work Order is initiated prior to working on a vehicle and visibly displayed with the vehicle during service.
• Ensure an MPI (Maintenance Planning Instruction) is completed prior to initiating service on every vehicle and actively support the 5‑for‑5 Customer Engagement Process.
• Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
• Obtain needed parts only from a member of the Desk Team and return all unused parts after service.
• Return cores, batteries, and used tires to designated security areas for proper handling.
• Maintain a minimum 16‑week average productivity based on position, and uphold VIP’s quality service policies to ensure work meets VIP quality standards.
• Complete all required training and certification for the position, including LMS training, safe equipment operation training, becoming a Licensed State Vehicle Inspector, obtaining T.I.A basic automotive tire service (BATS) and advanced TPMS certifications, and acquiring ASE certifications as required (G1, A4, A5 or four A‑Series certifications for technician, or all eight A‑Series for master technician).
• Train, support and deliver the 5‑for‑5 process to educate customers about their vehicle’s condition.
• Attend meetings and training sessions as needed (typically several times per year).
• Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions.
• Secure and lock customer vehicles after service and install seat/steering wheel covers and floor mats before entering vehicles.
• Maintain a clean work area, keep tools and equipment organized, and clean shop equipment immediately after use.
• Participate in daily and weekly shop maintenance programs and comply with safety and loss‑prevention programs, including protective eyewear.
• Maintain technical capabilities to ensure safe use of service equipment and updated ASE certification status.
• Review and authorize time worked and attendance records in Dayforce daily and weekly.
• Comply with VIP’s culture and service standards and actively participate in team meetings.
• Assist the Service Manager to ensure shop equipment meets safe operation standards and comply with regulations on hazardous waste disposal.
• Ensure facility maintenance, appearance, and condition comply with security, safety, and environmental codes; report any issues to the facility database.
• Enforce strict compliance with the service code of ethics and all relevant regulations and procedures.

• Maintain minimum 50% productivity, measured as Billed Hours / Worked Hours.
• Minimize come‑backs by ensuring work is completed properly the first time.

• Standard schedule: 5‑day work week, 40 hours per week.
• Attendance:
  Arrive before shift start, be ready to work, and work all…