Installation Technician - Billerica MA Job North Billerica Massachusetts USA,Automotive

Location: North Billerica

Job Description

200 Boston Rd, North Billerica, MA 01862, USA

Posted Tuesday, December 16, 2025 at 5:00 AM

REPORTING TO:
Service Manager

EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly

GENERAL SUMMARY

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time.

An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES

Make sure workplace safety is Priority #1. Follow all safety policies, complete all safety‑related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.

Provide automotive repair and maintenance services for customers, including but not limited to:
Tire Services, Oil Changes, Under‑hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi‑point Vehicle Inspections (MPIs), Wheel Alignments, and Preventive Maintenance Services.

Ensure a valid Service Work Order is initiated prior to initiating service on a vehicle and ensure it is visibly displayed with the vehicle while it is being serviced.

Ensure an MPI is completed prior to initiating service on every vehicle and actively support and participate in the 5‑for‑5 Customer Engagement Process.

Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.

Obtain needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and return all unused parts to the Desk Team after completion of service.

Return cores, batteries and used tires to designated security areas for appropriate handling.

Maintain a minimum average productivity of 50% during any consecutive sixteen‑week period.

Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.

Complete all required training and certification for the position.

a. Take and pass all required and assigned LMS training
b. Complete all required safe equipment operation training
c. Become a Licensed State Vehicle Inspector (state‑specific requirement)
d. Become T.I.A. basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
e. Become ASE certified in G1, A4 and A5
f. Train, support and deliver the 5‑for‑5 process to educate our customers about their vehicle’s condition
g. Attend meetings and training sessions as needed. Typically, several times per year.

Quality, Safety & Housekeeping Responsibilities.

a. Road‑test vehicles as necessary after service to ensure safe and satisfactory operating conditions
b. Secure and lock customer vehicles when returning vehicles to parking lot upon completion of service
c. Install seat and steering‑wheel covers and floor mats prior to entering customers’ vehicles
d. Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment
e. Maintain and clean shop equipment immediately after use by removing debris, grease, chemicals, etc.
f. Participate in daily and weekly shop maintenance programs as designated by Service Management
g. Comply with established safety and loss prevention programs to include protective eyewear

Additional Responsibilities (Performs other functions as required.)

a. Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status
b. Review and authorize time worked and attendance records in DAYFORCE daily and weekly
c. Comply with the provisions of VIP’s culture and service standards
d. Participate actively in team meetings
e. Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
f…


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