Practice Coordinator - Medford Job Wyoming Massachusetts USA,Administrative/Clerical

Location: Wyoming

Hours

40 hours weekly, Monday-Friday 7am-3:30pm - Onsite.

Location: Melrose Wakefield Hospital, 170 Governors Ave, Medford, MA.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It includes Clinical Administration duties such as long-term strategic planning, determining strategic issues and opportunities affecting practice success, prioritizing and tracking investments across practices, allocating resources and making decisions regarding practice growth, and developing need to accomplish the practice's vision. This is an organizational support or clerical role operating in a hands-on environment.

The majority of time is spent delivering support services or activities, typically under supervision. This is an entry level role that typically requires little to no prior knowledge or experience, with routine work following standard procedures and close supervision.

Job Overview

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. Assists with workflow operations, maintenance of documents and files, and project-oriented tasks. Maintains a high level of customer service with frequent contact with patients via telephone and in-person interactions. Plays an important role in the hospital s revenue cycle process, clinic operations, and patient experience.

Job Description

Preferred Qualifications:

High School diploma or equivalent.

Two (2) years of experience supporting customers.

Bilingual.

Duties and Responsibilities

The duties and responsibilities listed below describe the general nature of work and are not intended to be an exhaustive list. Other duties may be assigned.

Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.

Assists with scheduling template creation and changes.

Answers phones, triages calls, responds to patient requests, and takes messages in office or call center setting.

Greets and checks-in patients; verifies patient demographic and insurance information.

Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.

Collects copayments.

Prepares medical records and documentation for patient visits, including loading of information into the EMR system.

Takes an active role in monitoring patient flow and communicating delays to patients and providers.

Assists with billing charge entry and reconciliation.

Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.

Provides general clerical support to department physicians.

Participates in performance improvement projects.

Physical Requirements

Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.

May be exposed to dust and other typical office-like discomforts.

Manual dexterity for computer keyboard operation.

Requires ability to see computer screen and read reports.

Requires ability to hear instructions from physicians and other clinical or nursing staff.

Some exposure to hazardous materials (blood, etc.).

Skills & Abilities

Good communications skills, both oral and written.

Computer literacy, including familiarity with email, Microsoft Office programs and scheduling applications.

Excellent interpersonal and organizational skills.

Ability to handle multiple projects and prioritize tasks.

Flexibility in work assignments.

Knowledge of third-party billing.

Ability to maintain confidential medical information.

The information below is standard compensation-related prose from Tufts Medicine and is included for context.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach considering relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth, one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: $18.81 - $23.51

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