HOA Administrative Assistant - Community Association Management

We are seeking a friendly, patient, and service-oriented Administrative Assistant to join our HOA team at Esplanade Golf & Country Club of Naples
. This position is the face of the community and the first point of contact for residents. The ideal candidate is upbeat, organized, and enjoys helping others, especially those who may need extra guidance with technology. They also demonstrate sound judgment, professionalism, and the ability to enforce policies.

• Greet and assist members in person, by phone, and via email in a courteous and professional manner.
• Support residents with resale and rental applications, ACC applications, and use of the community gate access app.
• Provide patient, step-by-step assistance to members who may be unfamiliar with technology.
• Issue member  and apply RFID stickers to resident vehicles.
• Attend appeals committee meetings and accurately record meeting minutes.
• Create, post, and distribute board meeting agendas in accordance with established procedures.
• Manage the community speeding violation system, including creating reports and issuing speeding violation notices.
• Set up and manage Zoom meetings for board and committee meetings, including meeting links and basic technical support.
• Create, upload, and manage board meeting video recordings on Vimeo for posting to the community website.
• Maintain accurate records and organize documents as needed.
• Assist the Community Association Manager with daily administrative tasks.
• Help maintain a welcoming, efficient front office environment.

• Strong customer service skills and a positive attitude.
• Excellent verbal and written communication skills.
• Ability to remain patient and supportive with residents of all tech-comfort levels.
• Proficiency in Outlook, Teams, Microsoft Word, Excel and Adobe.
• Strong organizational skills and attention to detail.
• Ability to work well in a shared office space and follow direction from the Community Association Manager.

• This position is based in an office environment and requires prolonged periods of sitting, with occasional standing and walking.
• Routine use of a computer and standard office equipment is required.

• The work environment is a shared office setting with a noise level that is generally moderate and may occasionally be loud.

• Monday through Friday, 9:00 AM to 5:00 PM.
• Employee lunch provided on-site.
• Employee discounts at the community café, restaurant, and spa.
• Collaborative, supportive work environment.
• Comprehensive benefits package available, including health, dental, disability, 401(k), and optional supplemental benefits such as accident and hospital indemnity plans.

Esplanade is nestled on 1,798 acres, 1,000 of which are dedicated to natural preserves, wetlands, and walking trails, as well as over 170 acres of tranquil lakes. Located just north of Immokalee Road at the corner of Collier Boulevard, this gated enclave of 1,184 single-family homes, condominiums and coach homes brings a touch of the Mediterranean to Southwest Florida with regional-inspired architecture, lush landscaping, serene lakes, and fabulous resort-style amenities that include golf, tennis, pickleball, fitness, spa, multiple pools, fabulous dining and Member events.

If you enjoy helping people, thrive in a service-based role, and want to be part of a welcoming community environment, we encourage you to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.