Retail Customer Service

Retail Customer Service

Sherwin-Williams

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Specialists are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up to date with product features, and maintain the high quality and visual standards of the store.

They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

• Store #3432 – 2176 Kings Mill Rd., Mason, OH 45040
• Store #1019 – 916 Columbus Ave., Lebanon, OH 45036
• Store #1311 – 1058 Reading Rd., Cincinnati, OH 45040

Job duties involve contact with customers, which may include minors, and access to cash, electronic equipment, personal information, store merchandise and other items of value. The Company requires a criminal background check for all applicants.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without requiring sponsorship for work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• High School diploma or GED
• At least one (1) year of experience in a delivery, retail, or customer service position
• Previous work experience selling paint and paint‑related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to achieve great results for customers and our business. We invest in and support our people with rewards, benefits, and the flexibility to enhance health and well‑being, career development, and inclusive community connection.

Compensation decisions depend on facts and circumstances of each case and may fall within the stated wage range. The disclosed range is accurate as of the posting date. The Company reserves the right to modify information at any time. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws. For…