Store Support, Customer Service Rep

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little or some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Direct customer or vendor interaction is sometimes required for these positions.
• Direct customers to store departments or merchandise, answer questions on product order status, and assist with order fulfillment or other non-sales tasks to support the store's operations.
• Assist with administrative services and cash management or program compliance as needed.
• Work cooperatively with other Associates, vendors, carriers, and operate with little or some supervision.
• Be detail-oriented and demonstrate proven time management skills.
• Maintain a high level of integrity and respond to operational concerns of all associates while supporting store objectives.
• Specific positions may include:
  Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Detail-oriented with proven time management skills.
• High level of integrity and reliable, cooperative work habits.
• Ability to work with minimal supervision and support store operations.