Project Manager- IT Retail Demand

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e‑commerce platforms.

Our portfolio of more than 150 renowned brands spans various categories, from frames, lenses and instruments to brick‑and‑mortar and digital distribution as well as mid‑range to premium segments.

Essilor Luxottica North America is responsible for the management of IT demand related to Sunglass Hut, Oakley, Ray‑Ban, and Oliver Peoples retail locations in the US and Canada. The position reports to the Senior Director – IT of Retail Demand and is instrumental in managing Retail IT projects, delivery, and support. Responsibilities include overseeing projects related to various hardware and software applications utilized within stores, facilitating communication with cross‑functional stakeholders to define functional requirements, and providing regular status updates to company leadership.

• Establish strategic relationships with various internal teams and external vendors
• Document business requirements and manage business prioritization
• Plan project timelines and facilitate meetings to provide updates to key stakeholders and track deliverables while mitigating risks to project timeline and budget
• Monitor support channels to identify gaps and proactively uncover opportunities for process improvement
• Communicate project statuses and widespread issues with influence, transparency, and urgency

• Exceptional verbal and written communication skills, including the proficiency to negotiate and persuade using business and technical terminology
• Comprehensive understanding of retail store technology
• Ability to lead technical and business resources while maintaining internal and external relationships
• Capacity to manage multiple, concurrent project work streams of varying sizes and complexities, remaining flexible for shifts in prioritization
• Proficiency in fostering a collaborative environment that motivates the team to mobilize when necessary to address challenging and intricate problems
• Confident, independent, self‑motivated team player
• Outstanding attention to detail and exceptional organizational skills
• Clear understanding of the project management processes, strategies and methodologies
• Software experience desired, but not required:
  Oracle Xstore, Microsoft M365 Office suite, Microsoft Active Directory/LDAP, Oracle SQL Developer, SAP Business Objects, SAP Hana/Fiori, Claude or Copilot/ChatGPT.

• Bachelor's degree or equivalent combination of education and experience
• 4 or more years with Information Systems or Business‑related experience that includes retail store systems/applications
• 2 or more years experience working in project management

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email

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