Desktop Support

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

PAY RATE: $20/hr

Mason, OH, USA, 45040

SHIFT: 8am-5pm M-F

*** NEED TO HAVE A HIGH SCHOOL DIPLOMA OR GED ***

*** NEED TO HAVE GOOD CUSTOMER SERVICE AND COMMUNICATION SKILLS ***

This position provides front line IT technical support to Intelligrated associates. The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained. He/she may directly satisfy a request, solve a problem, or arrange for other IT personnel to assist as needed. Follow-through and internal customer satisfaction are key success factor.

A focus area is day-to-day requests relating to PC hardware, software, printing, and mobile user devices. Frequently he/she will implement new and upgraded user software, desktops, or other client hardware / software. Additionally, the position may resolve more complicated issues and complete higher level and/or non-standard requests. He/she will document, revise, and streamline department procedures and user documentation as well as provide mentoring and skill development for the non-senior staff.

The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc. They may also have responsibility to track company computing assets, order equipment, and/or process payments.

The Service Desk Technician has one year in a service desk environment. A+, Network+, MCSE/MCSA, CCNA are all beneficial certifications. Familiarity with networking, servers, desktop PC’s, Windows, PC imaging, software installation, patching, printers, hardware. An Associate’s degree in Information Technology / Information Systems or equivalent work experience.