SAP Functional Analyst-Level 3-CRM

Job Description

Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area. The SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy;

identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.

Requisition Number: 220441



Job Description

Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area. The SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy;

identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.

Skills/Qualifications

Required:

• High school diploma/GED required;
  Bachelor’s degree, preferred
• Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
• Minimum 3 years of experience in Ibase, SAP CRM Contracts, Service Orders, SAP CRM Middleware
• Minimum 1 full lifecycle implementation in SAP CRM
• Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, Work Centre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
• Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
• Experience with understanding of ABAP code and debugging skills
• Experience communicating technical and business issues/solutions to all levels of management

• Experience with S/4
  
  HANA and SAP FSM
• Experience in Sol Man - ChaRM
• Experience in complex SAP environments, supporting multiple SAP components
• Experience working on customer FIORI and customer Mobile applications

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time…