Lead​/Senior UX Designer; W2 Exp Onsite- (Local from Mason, OH

Lead/Senior UX Designer (W2 Only)

Location:

Mason, OH (5 days onsite – Fully onsite) – Local only from Mason, OH.

Experience:

10-15 Years. Duration:
Long term.

Employment type:

Full-time. Seniority level:
Mid‑Senior level.

Job Overview:
This role is a lead user experience designer responsible for designing a modern accessible online claims portal for one of our vision‑care customers.

Responsibilities:

• Serve as the single point of contact for all user experience design‑related activities and deliverables.
• Conduct an expert design review of the process flows in Phase 2 of the work as part of the current claims portal to identify usability gaps in its user interface design.
• Leverage foundational design principles and components that were created in Phase 1 to ensure continuity into Phase 2 of the work.
• Interview the claims portal product owner to document business goals, needs, priorities, and processes.
• Interview primary and secondary users to capture roles, usage frequency, tools, critical features, problems, needs, and expectations.
• Synthesize data from business and user interviews to review and extend the user task flow diagram, create additional user personas (if needed), extend the Phase 1 user journey map, and present findings to business stakeholders.
• Based on business objectives and user needs captured in Phase 2, review and extend the UX strategy for designing the modern online claims portal and seek stakeholder approval.
• Review and extend the Information Architecture of the modern claims portal, including interface structure, navigation model, and search capabilities.
• Create rapid interactive design prototypes of new claims portal modules in compliance with WCAG 2.2 Level AA.
• Present prototypes to business stakeholders for approval.
• Conduct usability testing of prototypes with users; document feedback and iterate on the prototype.
• Create final UI designs in compliance with WCAG 2.2 Level AA and customer branding; hand off to the UI integration team.
• After UI integration, review in test environment, report any UI issues requiring fix.
• Conduct further usability tests of the integrated UI in test environment if needed, document feedback.

Required Skills &

Qualifications:

• 10‑12 years of relevant experience in User Experience Strategy and Design.
• Experience in Design Thinking Framework, Design Systems, and Agile design sprint frameworks.
• Proficiency in prototyping tools such as Figma and Adobe XD; collaboration tools such as Miro, Mural, Confluence, Jira; and design tools like Adobe Creative Suite (Illustrator, Photoshop).
• Strong understanding of UX processes from requirement gathering to high‑fidelity wireframes.
• Ability to simplify complex information into clear, tangible outputs.
• Excellent attention to detail and time management skills.
• Strong communication and collaboration abilities.

UX Design Portfolio is a must for review.