Manager, Project Management System

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Project Management System oversees Macy's Project Management platform-also known as the Tango ecosystem-across Macy's, Inc., with a primary focus on Tango functionalities. This role manages all system components, including project management, bidding, and financial functions, as well as integrations with related accounting systems.

What You Will Do

* Manage the Tango technical help desk, including supervision of one or two colleagues and oversight of the Tango section within the Service Now ticketing system.

* Collaborate closely with Capital Control partners to ensure stable capital integration processes within the Tango ecosystem and to troubleshoot issues as they arise.

* Drive ongoing system development and improvements while maintaining day-to-day operational stability.

* Lead Tango training and maintain up-to-date training materials for new hires, refresher sessions, and changes resulting from system enhancements.

* Test and approve all system updates and patches in the Tango pre-production environment before they move to production.

* Communicate and coordinate effectively with users across the Macy's, Inc. enterprise, as well as internal subject matter experts and external consultants connected to the Tango ecosystem.

* Lead system improvement initiatives with Store Environment process management, focusing on increasing efficiency and minimizing user impact.

* Demonstrate strong problem-solving skills, a solution-oriented mindset, and the ability to manage a high volume of work while adapting to changing priorities.

* Lead the Macy's Tango team in maintaining and enhancing the Tango ecosystem.

* Provide regular updates and insights to senior executives.

* Partner with the Macy's Service Now help desk team to resolve issues raised by internal and external Tango users.

* Identify when additional user training, updated training materials, or system corrections are needed, distinguishing between system issues and user errors.

* Maintain the pre-production environment and test all updates, fixes, and enhancements prior to releasing them into production.

* Demonstrate regular, dependable attendance and punctuality.

* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

* In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Project Management System Expertise:
Proficient in managing and optimizing web-based (SaaS) project management platforms, including scheduling, bidding, and financial functions.

System Integration & Technical Troubleshooting:
Skilled at maintaining system stability, managing integrations with related platforms, and diagnosing root causes of system issues.

Operational Excellence & Continuous Improvement:
Demonstrates the ability to enhance system efficiency, drive process improvements, and ensure seamless day-to-day operations.

Testing & Quality Assurance:
Experienced in leading pre-production testing, validating updates and patches, and ensuring accuracy before deployment to production.

Cross-Functional Collaboration:

Effective at partnering across Store Environment, Capital Control, Technology, Procurement, Logistics, Risk Management, and Real Estate to resolve issues and deliver system enhancements.

Training & User Support Leadership:
Capable of developing and maintaining training materials, leading user education efforts, and overseeing technical help desk support.

Executive Communication & Stakeholder Management:
Adept at presenting updates to senior leaders, communicating clearly with system users, and…