Guest Services Associate

Age Requirements

This position has a minimum age requirement of 18 years old.

$15.50 / hour

Joining our Guest Services Team means providing the excellent guest experience to every guest, every day, every time.

With more than 100 rides, an award-winning kids’ area, 33-acre waterpark, shows and attractions, Kings Island offers the perfect combination of world‑class thrills and attractions.

• FREE Admission to Kings Island and other Six Flags Parks and Waterparks!
• FREE tickets for friends and family!
• Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
• Training and development programs with opportunities for advancement!
• Programs in Food Certification, Diversity & Inclusion, and more!
• Discounts on park food and merchandise!
• Discounted on-site dormitory housing for associates living 30+ miles away (18+ only).

• Resolve guest conflict while upholding the highest levels of courtesy, cleanliness, safety, service, integrity, and inclusion.
• Welcome guests into the park, greet guests throughout the day, and proactively solve guest problems that occur throughout the guest experience.
• Effectively communicate ride admissions program and distribute brochures and disability guides.

• Take initiative and maintain the company’s reputation and dedication to safety, service, courtesy, cleanliness, and integrity.
• Work collaboratively in a team setting
• Ability to learn and work independently
• Ability to master multiple computer systems
• Ability to multitask in a fast‑paced environment
• Utilize strong written and verbal communication skills, including speaking in front of groups.
• Possess excellent computer, data entry, and typing skills, and previous office administration experience is a plus.
• Utilize problem‑solving skills, including having the ability to remain patient, poised, and alert to cope with challenging/unique situations.
• Possess a positive attitude and approach.
• Utilize strong listening and interpersonal skills.
• Demonstrate strong time management, planning, and organizational skills in order to optimize productivity.
• Ability to work evenings, weekends and holiday periods to meet business needs.