On-Site Call Center Associate

Overview

$15.50 / hour
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* This is not a remote position.

Applicants must be 18 years of age or older for this position.

Joining our Call Center Team means providing the excellent guest experience to every guest, every day, every time.

With more than 100 rides, an award‑winning kids’ area, 33‑acre waterpark, shows and attractions, Kings Island offers the perfect combination of world‑class thrills and attractions. New in 2023, Adventure Port will feature two new family rides, enhanced theming for Adventure Express, and a new quick‑service restaurant.

• FREE Admission to Kings Island and other Six Flags Parks and Waterparks!
• FREE tickets for friends and family!
• Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
• Training and development programs with opportunities for advancement!
• Programs in Food Certification, Diversity & Inclusion, and more!
• Discounts on park food and merchandise!
• Discounted on‑site dormitory housing for associates living 30+ miles away (18+ only).

• Answer inbound calls and respond to emails from guests regarding park information, ticketing, events, and amenities.
• Provide accurate, friendly, and timely assistance to guests with questions or concerns.
• Resolve guest issues with professionalism and empathy, ensuring a positive experience.
• Communicate park programs, policies, and accessibility services clearly and effectively.
• Document guest interactions and resolutions in our systems to maintain accurate records.
• Collaborate with team members to ensure consistent and high‑quality service.

• Strong phone and email communication skills, including clear, professional etiquette.
• Ability to master multiple computer systems and navigate between applications efficiently.
• Excellent written communication for email correspondence.
• Ability to multitask in a fast‑paced call center environment.
• Strong problem‑solving skills, remaining patient and poised during challenging situations.
• Positive attitude and strong listening and interpersonal skills.
• Proficiency in data entry and typing; prior call center or office experience is a plus.
• Effective time management and organizational skills.
• Flexibility to work evenings, weekends, and holidays as needed.