Credit Customer Service Representative, Hybrid Flex schedules W​/Weekends - Mason,OH

Be part of an amazing story

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for over 160 years. It is a story of innovation and tradition, of inspiring stores and irresistible products, of the excitement of the Macy's 4th of July Fireworks, and of the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues;

these stories make this a special place to work.

As a Macy's Stores Credit Experience Advocate you will provide outstanding customer service to customers and store colleagues with credit‑related questions, concerns or requests. You will be the primary contact, ensuring a positive journey and effectively resolving issues. This role demands excellent communication skills, deep knowledge of credit services and the ability to thrive in a fast‑paced environment.

Start Date:
December 5, 2025

The following Hybrid shifts are available.

Early -

Mid -

Late -

• Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
• Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances and other credit‑related matters in a timely manner.
• Promote and communicate current sales and loyalty promotions.
• Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, ensuring follow‑up with customers as necessary.
• Precisely document and update customer data, communications and case specifics within the agent desktop platforms.
• Adopt an entrepreneurial mindset and use empowerment to efficiently handle customer accommodations.
• Maintain regular, dependable attendance and punctuality.
• Responsibilities may fluctuate due to business need; you may correspond with customers via inbound calls, chats or emails.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers and communities.

Communication: Strong written and verbal communication to facilitate open and continuous communication within the customer, team and across functional lines.

Interpersonal

Skills:

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Creative and Strategic Problem‑Solving: Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. Exhibit entrepreneurial spirit by using enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items and gift cards.

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and ensuring business goals are met.

Agile: Adaptable and able to adjust quickly to changing customer expectations and needs.

Skills: Ability to complete financial transactions accurately and proficiently. Able to solve practical problems within a variety of sales scenarios.

Collaboration: Partner with stores, suppliers, distribution centres, buyers and senior executives on intricate and urgent client matters to demonstrate our distinctive relationships.

• Passion to resolve customer problems constructively and forward‑lookingly while managing multiple tasks at once in a fast‑paced environment.
• Minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling.
• Able to work a flexible schedule including evenings and weekends.
• Empathic, patient and professional while dealing with customers, especially in stressful situations.
• Enjoy meeting people, learning about them and sharing information.
• Strong organisational skills to manage multiple tasks with moving parts.
• Flexible and able to use sound judgement in ambiguous situations while maintaining superior results.

• Prolonged periods (at least two consecutive hours) of sitting.
• Regularly required to sit, talk, hear, reach with hands and arms, and require…