Regional Account Coordinator

The Regional Account Coordinator (RAC) will play a critical role in supporting the success of their assigned territory and ensuring the smooth operations of logistics. This position requires a proactive individual who excels in communication, problem-solving, customer service, and is ready to take ownership of the accounts they manage. Face-to-face interaction with both clients and driving staff on a regular basis is critical to the role.

This position typically works Monday through Friday from 7:00pm - 4:00am to ensure round the clock service to our clients. Candidates must be currently located in the Columbus, OH area in order to be considered for the role.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Maintains the confidentiality of information processed.
  • Performs other duties and responsibilities as requested or required.
  • Follows company policies and procedures.

Qualifications

Requires a High School Diploma or equivalent required. Bachelors or associate degree preferred. 3-5 years experience in logistics, customer service, or related field required. PBM or healthcare knowledge is helpful. Basic Microsoft Outlook, Project, Excel, Word, and Power Point skills required. CRM experience a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in logistics management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Problem-solving mindset with the ability to manage multiple tasks simultaneously.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases occasionally, regularly, and frequently correspond to the following definitions:
Occasionally means up to 1/3 of working time, regularly means between 1/3 and 2/3 of working time, and frequently means 2/3 and more working time.)

While performing the duties of this job, the employee is frequently required to sit, talk, or hear and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee would rarely need to lift to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This role is a hybrid position with frequent travel expectations within the U.S. estimated at 75% per year. The emphasis is on travel for impact. Due to the nature of operations, hours of work flexibility is required to maintain a high level of client service to support a 24/7 operation.

The above statement…