Front Desk Concierge

Community First Solutions is seeking a warm, professional, and dependable Front Desk Concierge to join the team at The Cottages of Mason
. In this role, you will be the first point of contact for residents, families, visitors, and staff. Your presence will help create a welcoming, safe, and supportive environment for everyone who enters our community.

The ideal candidate is patient, compassionate, highly organized, and able to manage frequent interruptions with grace and a customer-service mindset.

• Greet residents, family members, guests, vendors, and team members in a friendly and professional manner
• Answer and direct incoming phone calls using a multi-line phone system
• Provide general information and assist visitors with directions or questions
• Monitor visitor sign-in procedures and support community safety protocols
• Sort and distribute incoming mail and packages to residents and departments
• Maintain a clean, organized, and welcoming front desk area
• Order and track office supplies as needed
• Provide clerical and administrative support to the leadership team
• Assist with special projects and community events as requested

• Compassionate and respectful toward seniors
• Patient and adaptable when handling frequent interruptions
• Positive attitude and team-oriented approach
• Committed to providing exceptional service to residents and their families

• Meaningful work serving seniors and their families
• Supportive team environment
• Opportunity to make a daily difference in residents’ lives
• Stable, professional workplace

If you are ready to bring your skills and compassionate heart to a team that values excellence and collaboration, we’d love to meet you. Apply today and let’s make a difference together!

• Responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
• Directs visitors to appropriate office or resident apartment
• Answers telephone, records and channels information
• Displays knowledge of the services and programs and other pertinent information regarding the property
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations including processing incoming mail Maintains reception area in a neat and orderly fashion.
• Ensures the reception desk and lobby has current property literature on display.
• Ensures refreshments are fresh and readily available
• Performs clerical duties for property staff as directed by supervisor
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, as directed by a supervisor
• Communicates any observed or suspected resident change of condition to a supervisor immediately
• Manage the resident transportation schedule
• Perform data entry duties as directed by a supervisor, including entering in resident face sheets utilizing company software.
• Abides by the company Always Behaviors each and every day as we serve our clients, colleagues, and community.
• All other duties as assigned and/or appropriate to the position

Education: High School diploma or GED

Licenses or other required certifications: None

Experience: Previous front desk, clerical and/or data entry experience preferred

Specialized knowledge, skills, or abilities:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Proficient and high degree of comfort using telephone system.
• High degree of accuracy with data entry
• Possess excellent telephone etiquette.
• Professional in manner and appearance, outgoing and passionate personality with exceptional customer service skills
• Good spoken and written communication skills
• Good organization skills
• Tolerates disruptions with patience.
• Possess discretion and have a respect for confidentiality.
• Detail oriented
• Ability to operate copier, fax machine, scanner, postage machine, etc.
• Ability to multi-task and prioritize.
• Ability to maintain a flexible work schedule, including some evenings and weekends.