Rehabilitation Assistant - Mason

Job Description

The Iowa Vocational Rehabilitation Team at Iowa Workforce Development is accepting applications for the full‑time Rehabilitation Assistant role in our Mason City Iowa WORKS offices.

Provide general agency information at orientations for job candidates to support new referrals.

Complete agency referral and application materials to support job candidates as necessary.

Schedule intake interviews for referrals and facilitate job candidate orientation, Job Seeking Skills Training (JSST), Job Club, and mock interviews through direct one‑on‑one contact with job candidates, presenting to small groups, or in writing.

Conduct initial interviews with new applicants to gather personal data, complete agency paperwork, explain rights and responsibilities, and explain available vocational rehabilitation services.

Develop partnerships with job candidates focusing on employment throughout the rehabilitation program; explain employer and rehabilitation team expectations.

Instruct job candidates in acceptable social interpersonal and work‑related behaviors to improve success in work environments.

Redirect inappropriate or disruptive behavior to improve job candidate success in vocational training. Instruct job candidates one‑on‑one to perform simple tasks and provide feedback to achieve desired behavior.

Provide Job Seeking Skills training to assist job candidates to learn to find employment. Follow up with employers to identify problems and issues; work with counselors, job candidates, and employers to resolve issues.

Complete monthly progress reviews as requested by counselors, contact employers to develop jobs, and monitor and update the area office employer development account.

Answer questions about vocational rehabilitation services from the public. Review occupational projections, salary expectations, and labor market trends; research job leads; conduct research on accommodations/medical information needed as requested by counselors.

Maintain monthly contact with job candidates who are seeking or in employment (statuses 20 and 22) with ongoing plans to meet goals as directed by counselors.

Accompany job candidates to job interviews as directed by counselors and provide limited job coaching as directed by counselors.

Observe and interact with job candidates and business representatives in diverse and varied work settings. Identify work skills and behaviors needed and provide coaching to candidates. Review job candidate on‑job performance and report information to counselors.

Support clerical processing and workload that includes opening, transferring and closing case records, processing and tracking confidential releases of information, and related case data complying with agency standards.

Process Social Security Administration verification requests, enter data into the case management system, maintain files, create, amend, cancel, bill and track. Type and process letters pertaining to case services. Process mail and deliveries utilizing USPS or UPS/Fed Ex services as needed.

Use copiers/scanners to copy, scan, download/upload information into the agency case management system. Work with software, hardware and electronic forms needed for position responsibilities and compose case notes documenting work provided in case record.

Ensure tasks and assignments are thoroughly completed and performed in a business/professional appearance with special attention to spelling, grammar, punctuation usage, accuracy, fact checking, and attention to detail and completed in a timely manner.

Assist service staff in adhering to regulatory time frames such as 60 days for eligibility, 90 days for plan development, annual reviews, goal dates and 90 days for stabilization.

May serve as front desk receptionist, providing coverage for visitors. Announce arrival of visitors in a timely manner and follow up if visitors have been waiting too long by finding alternate contact. Answer incoming calls politely and clearly, determine nature of the call and route the call to the appropriate person or route complex issues to area office supervisor or Secretary 2.

Take messages as appropriate; cancel and reschedule…