Teller Supervisor

Mason City branch - Mason City, IA 50401

POSITION SUMMARY:

Provides service to customers and their accounts, cross-selling bank products, and complying with bank operations. Coaches’ teller team to meet bank’s mission and core values.

ACCOUNTABILITIES : ***

Supervision: 25%

• Coaches teller staff by providing training and holding teller meetings.
• Provides overrides for tellers and assists in training new tellers.
• May be responsible for scheduling of tellers as well as providing performance reviews.
• May participate in the hiring, disciplinary, and termination processes by making appropriate recommendations.
• May be responsible for CCR duties including supervision of CCR(s).

Balancing cash drawer: 25%

• Reconciles cash drawer by providing cash transactions; counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to lead teller; maintaining supply of cash and currency.
• May be responsible to balance and maintain vault, ATM and/or coin machines.
• May be responsible for ordering cash for location.

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, money orders, negotiating savings bonds; answering questions in person or on the telephone; referring to other bank services.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; assisting in opening new accounts and directing customers to a branch representative.
• Initiates referrals to appropriate lines of business within the bank including Wealth Management and Lending as appropriate.

Other duties: 15%

• Records transaction by logging cashier’s checks, money orders, pre‑loaded cards and other special services; preparing currency transaction reporting information; recording and filing cashed savings bonds.
• Complies with bank operations and security procedures by participating in all dual‑control functions and regulatory compliance; maintaining customer traffic surveys; auditing other tellers’ currency.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Completes special requests by closing accounts; taking orders for checks, providing special statements, copies; completing safe deposit box procedures; changing PIN numbers.
• May be asked to assist in keying/calling back of new accounts and miscellaneous maintenance of accounts.
• Contributes to team effort by accomplishing related results as needed.
• Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.

*** % is based on average of all positions; some %’s may vary dependent upon the location

COMPETENCIES :

Initiative:

• Exhibits the action of taking the first step such as originating new ideas or ability to think and act without being asked.

• Works together with a group of people to coordinate and help each other in daily tasks.

• Prepares, instructs, develops, and provides feedback to help others perform in their job.

Team Building/Development:

• Encourages and builds mutual trust, respect, and cooperation among team members.

Customer Service:

• Exhibits customer focus acknowledges & listens to customer, and provides friendly, courteous, and efficient service.

Attention to Detail/Accuracy:

• Is careful, exact, and free from mistakes and errors. Adheres closely to a set of standards.
• Provides information to customers outside the organization, supervisors, co‑workers, and subordinates clearly and concisely in writing, by telephone, or through e‑mail.

Goal Setting:

• Identifies specific business and personal career goals, plus a process to review accomplishment of goals.

ENVIRONMENTAL CONDITIONS:

• Work is performed primarily indoors in an office setting.

PHYSICAL AND MENTAL DEMANDS:

• Position accountabilities are typically performed while standing for most of the day. The position requires occasional lifting to thirty‑five…