Customer Service Representative

DHL Supply Chain is Hiring!?

At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract?logistics?provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours,the opportunities are endless.

So, join us. Work with us. Grow with us.?

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* Position:

Customer Service Rep

* Shift: First shift Monday through Friday

* Pay:?$20.75?per hour.?

In addition to the general job description below, the ideal will also have the following skills:?

Supply Chain,Logistics, Data Entry, Customer Care, Call Center,Transportation, Dispatch

A?minimum of (1) one year's experience in the following:

* Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

* Experience with in a Dispatch or TMS (Transportation Management System) tobuildandschedule

Truckloadsand/orLTLshipmentsbased off load request sent from the TMS.

* Ability to effectively communicate via oral and written communication with Transport Carrierand Clientto schedule pickupsand research and resolve any issues that occur.

* Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)

* Experience usinga commercial

WMS (warehouse management system) such asJDA(preferred),Blue Yonder, Red Prairie, JDA, SAP, etc.

* Experience with View software is preferred.

Ability to quickly adapt and learn to navigate through customer portals.

* Ability to work in a fast-paced, customer-centric team environment.

Be part of the world's largest?logistics?company! DHL Supply Chain has been certified as a Great Place to Work and Top Employer in the US for the 3rdyear in a row!?

* AFFORDABLE medical, dental, and vision coverage offered on your 30thday?

* Paid vacation and holidays?

* 401(k) with generous company match?

* Tuition reimbursement program?

* Excellent training and career advancement opportunities?

?

Grow your skills. Shape your world.?

Role

Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

* Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

* Maintain customer records and update account information.

* Maintain financial accounts by processing customer adjustments.

* Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

* Perform other duties as assigned.

Required

Education and Experience:

* High School Diploma or Equivalent

* 0-12 months of system, data entry or reporting experience

* 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

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