Patient Service Technician; Phlebotomist

Patient Service Technician (Phlebotomist) Purpose of Position

To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

• Provides excellent customer service as the front‑line support staff for the laboratory, communicating professionally and confidentially with patients, clients and staff members.
• Successfully collects blood samples from both ambulatory and bedridden patients utilizing venipuncture sticks, finger sticks and heel sticks; also obtains throat culture swabs and verbally instructs patients on collecting samples at home (e.g., stools and 24‑hour urines).
• Processes laboratory specimens according to test methodology guidelines for the appropriate testing site; includes centrifuging samples, pouring off serum or plasma, keeping samples at optimum temperature to ensure accurate results.
• Properly registers patient demographic information into the laboratory information system; data entry must be complete and accurate ensuring adequate information at time of service for services to be billed.
• Enters the physicians’ orders for lab work into the LIS accurately on the correct patient account.
• Maintains basic compliance knowledge relating to phlebotomy, including HIPAA compliance and Medicare requirements for medical necessity.
• Operates and maintains multiple CCHC Laboratories collection sites; must be able to open and close each site, cross‑over locations, and keep phlebotomy areas well‑stocked.
• Communicates with clients via telephone tostaand ensure proper specimen identity, correct patient information, proper diagnoses, and to give physicians results on their patients.
• Handles specimen problems with appropriate training and informs a supervisor of problems requiring management involvement.
• Performs occasional stat draws at nursing homes, patient homes, or physician offices as designated by management.
• Completes on‑call rotation per contract.
• Fills supply orders for clients and collection sites.
• Maintains daily safety and cleanliness of all drawing rooms (workbenches and chairs).
• Works as a team member with the entire CCHC Laboratories staff and related laboratories, performing other related duties as directed by a manager.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co‑workers.
• Performs other related duties assigned by manager for departmental needs.

• Patient/Customer Service
• Collects lab specimens / phlebotomy
• Processes lab specimens to be tested
• Admits patient information into LIS
• Order entry of lab tests
• Rotates to all CCHC Laboratories locations within region
• Handles specimen problems
• Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratory manager
• Fills supplies and stocks phlebotomy inventory

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire; must obtain a Massachusetts State Driver’s License within 60 days of hire.
• Successful completion of a basic phlebotomy program withартамент classroom instruction and practical hours or work experience where phlebotomy is a requirement of the position.
• Certificate in phlebotomy or a related field where phlebotomy training was required is preferred.
• Acceptable driving record in accordance with Motor Vehicle Records (MVR) criteria (obtained as a precondition to begin employment).
• Successfully complete CCHC Laboratories’ Driver Safety Training Program (and every two years thereafter).
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft Office suite and basic keyboarding skills preferred.

20.75 hours per week, Monday‑Friday 1:30 p‑5:30 p; evening/night Saturday 6:45 a‑12:15 p and occasional holidays. This position covers the Upper Cape region (Mashpee, Stoneman and Bourne). Sign‑on bonus eligible.

Cape Cod Healthcare Laboratory

Massachusetts‑Mashpee

CLB‑CLAB Outreach

Hourly

19.23

Entry level

Full‑time

Information Technology

Hospitals and Health Care