Insurance Sales Agent

Overview

POSITION TITLE: Sales Agent

JOB STATUS: Full-time/Hourly

DEPARTMENT: Insurance Sales

REPORTS TO: Sales Team Lead

TRAVEL REQUIRED: None

PAY: The expected hiring range for this position is from $41,084 to $48,334 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

Home First® (HFA) Agency is a leading insurance agency offering a wide range of insurance products from nationally-known insurance companies to protect your home, property and life. We strive to help customers find the right insurance products to fit their needs at competitive rates. Located in Maryville, Tennessee, we offer homeowners insurance to customers nationwide, and insurance to protect your other property and life in select states.

For over 20 years, we have helped customers with their insurance needs. Today, we have more than 180,000 customers.

The Insurance Sales Agent makes daily outbound sales calls, answers inbound sales calls/referrals, and responds to web leads. This position reports to the Sales Team Lead and offers insurance quotes to prospective new customers through the many top carriers Home First Agency represents.

Prospective Buyers and Lenders

• Serves as primary point of contact for prospective buyers and lenders.
• Performs outbound call prospecting, contacts potential customers, and identifies needs assuring qualification and closing sales.
• Answers calls, prepares, and underwrites quotes generated from incoming sales calls.
• Maintains follow up bucket to continue driving sales process and closes completed sales.
• Requests quotes via Home First Agency Website to prepare and email potential customers looking to be quoted.
• Communicates with Vanderbilt Mortgage and Finance Inc. and other outside lenders to facilitate post-sale processes.

Analyzes and Underwrites Policies

• Underwrites policies with a fair and objective process that protects the company and provides correct and adequate coverage for customers.
• Ensures compliance with telemarketing regulations, internal policies, and industry best practices throughout the insurance purchase.
• Gathers and maintains records, files, and additional underwriting exhibits such as pictures and appraisals.
• Preserves organized records of sales applications, correspondence, and related documentation.
• Maintains knowledge of available insurance products.

Sales Minded and Collaboration

• Builds and maintains positive relationships with clients, referral partners, and other stakeholders to foster repeat business and referrals.
• Engages in networking activities and relationship-building efforts to expand the organization's network, generate leads, and cultivate new business opportunities.
• Markets and promotes Silverton Mortgage/Clayton Building Group Program by developing and cultivating relationships.
• Sets individual monthly sales goals to drive incentives and sales numbers.
• Collaborates with processors and loan officers at Silverton Mortgage to promote Home First products.
• Partners with Service department to promote current customer referral program.
• Communicates and interacts effectively with internal customers and external consumers via phone, email, and fax.
• Distributes and works various lead buckets successfully within a team environment.
• Ensures follow-up for insurance application signatures.
• Services existing auto policies.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

• Education:
  
  High School diploma or equivalent, college preferred.
• Experience:
  
  1-2 years of sales experience required.
• Current TN Property and Casualty License preferred. If not currently licensed, must obtain license within 90 days of hire. Continued education is also required.
• Must have strong computer skills with ability to navigate Microsoft Office Suite.
• Must possess the ability to clearly communicate with customers, peers, and superiors alike, explaining complex concepts and addressing numerous concerns from potential clients.
• Must be able to manage many tasks simultaneously, be an expert time manager, self-sufficient and able to work with minimal to no supervision.
• Outbound sales, cold-calling and telephone prospecting skills are bolstered by clear speaking ability, creative conversation, empathetic and active listening skills, and deductive/investigative reasoning abilities.
• Expected to complete underwriting on policies that are going to be issued. This requires insightful thinking and deductive reasoning abilities.
• Flexible and adaptive to change. An agent must be able to anticipate potential problems and develop solutions rapidly.
• Maintains excellent knowledge of state and federal laws and regulations.
• Capability of gathering facts accurately, analyzing causes,…