Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot involves a variety of non-sales functions to support customer satisfaction and store operations. Responsibilities may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services. Direct customer or vendor interaction is sometimes required. Associates should work cooperatively with other associates, vendors, and carriers, with attention to detail and strong time management skills, and operate with a high level of integrity to support store objectives.

Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Support customer order fulfillment and assist customers in the store and on the lot as needed.
• Provide administrative services and respond to operational concerns of store associates.
• Direct customers to store departments or merchandise and answer product order status questions.
• Handle cash management or program compliance as required.
• Collaborate with vendors and carriers to ensure smooth operations.

Not specified in the posting. The role requires the ability to work with little to some supervision, be detail-oriented, and demonstrate time management and integrity in daily operations.

• Employment type:
  
  Full-time
• Job function:
  Consumer Services
• Location:
  
  Maryville, TN area (examples of related postings include Store Associate roles in local malls)

• Store Associate - Foothills Mall, Maryville, TN
• Store Associate - West Town Mall, Knoxville, TN
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• Hallmark Retail Sales Associate (part-time) - Store #773 (Maryville, TN)