Retail Team Manager TN, Knoxville​/Alcoa

Retail Team Manager – (TN, Knoxville/Alcoa) TN, Maryville

At Five Star Breaktime Solutions, the Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, resolving issues, and supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations.

• Manage retail vending and market route operations for assigned client locations.
• Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers.
• Manage time off of Merchandisers to ensure efficiency of operation for service obligations.
• Address and resolve customer complaints per company guidelines.
• Directly responsible for the execution and compliance of all planograms, promotions, new and conversion market installations.

• Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism.
• Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design.
• Coordinate and execute retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; perform retail location inspections and inventory audits to ensure company standards are met.
• Review financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensure quality, cleanliness, merchandising, planogram compliance, customer service and company policies and programs are maintained.
• Maintain the retail operating system in accordance with program standards. Utilize reports to determine proper replenishment, merchandising, and inventory levels in established retail locations.
• Review service frequencies to assure maximum retail sales to foster customer satisfaction, schedule and modify retail service structure to improve productivity and reduce labor costs.
• Collaborate with other Retail Team Managers to ensure maximum route efficiency and customer service and share resources as available or needed.
• Perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stay current and abide by all parts of collective bargaining agreements, where applicable.
• Schedule regular meetings with merchandise service and attendant personnel, and foster open lines of communication with direct reports; confer with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
• Ensure proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyze financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities.
• Ensure a safe working environment and communicate company safety policies and goals to employees; secure necessary vehicles for retail service personnel and ensure proper maintenance of fleet vehicles; oversee all aspects of building maintenance including repairs, housekeeping, and security.
• Notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business.

• Bachelor's degree (B.A.) from a four‑year college or university; or two years related experience and/or training; or equivalent combination of education and experience are required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write reports and business correspondence and effectively present information and respond to questions from managers, clients, customers, and the general public. Possess strong interaction and communication and negotiation skills.
• Ability to calculate figures and amounts such as discounts,…