Insurance Services Agent

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* POSITION TITLE:

** Insurance Services Agent
** DEPARTMENT:
** Insurance Services
* Adheres to company policies, procedures, and insurance regulatory requirements, ensuring that all insurance interactions comply with legal and ethical standards.
* Serves as the first point of contact for policyholders to ask questions and understand products.
* Demonstrates empathy and sensitivity when dealing with policyholders who may be experiencing stress or loss, helping to build trust to maintain a positive relationship.
* Builds strong rapport and relationships with policyholders to encourage policy renewals to prevent cancellations.
* Verifies policyholder’s contact information.
* Provides information to clients about policies and coverages, answering all questions or concerns.
* Sets expectations with policyholders, completes documentation and other information needed for renewals, payments, and cancellations.
* Processes credit card and ACH payments for customers and advising on billing statements and payment options.
* Continuously self-develops product knowledge and other Agency products offered for referrals.
* Assists Sales Support, Sales and Retail preparing quotes, binders and applications for review and closings.
* Maintains training and development by seeking ongoing, enhanced product knowledge and customer service skills. Staying informed about industry changes and updates.
* Creates and distributes flood, replacement cost, letters of experience, and policy changes.
* Performs general office duties, photocopying, scanning, and faxing.
* Distributes, processes and images lienholder changes received via mail, email, or fax.
* Receives, distributes, and processes requests from policyholders from HFA website.
* Creates, reviews, and issues potential new policyholder binders and insurance applications.
* Works various special projects and spread sheets to maintain client satisfaction and Agency efficiencies.

- Assists and supports fellow licensed Insurance Agents and leadership with administrative tasks:  
* mailing checks,  
* completing letters, legal documents, and forms required for policyholders,  
* emails,  
* right faxes,  
* and other correspondence.
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* Education:

** High School diploma or equivalent required, college degree preferred.
* ** Experience**: 6 months of related experience preferred.
* Must be able to obtain TN Property & Casualty Insurance License within 90 days of employment.
* Must have strong computer skills with ability to navigate Microsoft Office Suite.
* Maintains excellent knowledge of state and federal laws and regulations.
* Ability to communicate effectively and efficiently via phone, email, and person to person.
* Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
* Ability to manage multiple and/or conflicting responsibilities.
* Great attention to detail, organizational skills, and time management.
* Good sense of urgency and follow up.
* Ability to handle stressful situations.
* Ability to work in a team environment.
* Ability to make complex decisions.
** Licenses/Certifications**:  A current Property & Casualty Adjuster license preferred but not required. Must obtain license within 90 days of hire if not currently licensed and maintain state licensing requirements through the completion of continuing education when required by the state.
* Must have strong computer skills with ability to navigate Microsoft Office Suite
* Maintains excellent knowledge of state and federal laws and regulations
* Collections experience helpful, working knowledge of AS/400 and basic understanding of legal procedures a plus
* Ability to communicate effectively and efficiently via phone, email, and person to person
* Capable of gathering facts accurately, analyze causes, evaluate alternate solutions, and arriving at sound conclusions on action to be taken
* Ability to manage multiple and/or conflicting responsibilities
* Great attention to detail, organizational skills, and time management
* Good sense of urgency and follow up
* Ability to handle stressful situations
* Ability to work in a team environment
* Capable of dealing…