Front Desk Lodge Host; Part-Time

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The Front Desk Lodge Host is responsible for cultivating a warm and welcoming atmosphere for lodge guests by providing world‑class customer service. Working as part of a team and independently, the host creates a stress‑free environment for guests and facilitators that visit the lodge.

• Welcomes visitors by greeting them, in person or on the telephone
• Assists with guest check‑in and directs guests to proper area upon arrival
• Engages with guests to answer questions or assist with resolving any concerns/complaints
• Assists guests with any last‑minute requests or desires to make their visit more enjoyable
• Answers phone, emails, guest requests, referring inquiries to the appropriate team member as necessary
• Assists with computer and copy/office services for guests
• Ensures elements of the lodge are ready before guests arrive
• Assists team with AM guest needs
• Ensures inventory of office supplies and updates inventory sheet when inventory is completed
• Receives packages, deliveries and shipments and ensures they are delivered to correct team
• Maintains safety and security by following procedures, monitoring visitor/vendor log, issuing visitor badges and keys
• Is well versed in lodge property, local area and main office
• Provides live Monscierge and Canva assistance
• Ensures Opera stays up to date by aiding the Cabin Coordinator and Events teams throughout the day
• Assists Events Team with setup, day‑of tasks and cleanup as needed
• Conducts AM walk‑through at the beginning of shift of all common spaces to ensure cleanliness and readiness for the next day
• Ensures the lodge is locked and TV/heaters/fireplace is off after events
• Performs regular check of the restrooms and hand towels
• Assists Guest Services teams with special projects, ordering and seasonal decor changes
• Actively participates in Guest Service Team meetings
• Assists Guest Services team with all transportation needs (booking vehicles, categorizing/updating the calendar, sending appropriate information, keeping track of keys)
• Assists with cleaning the two lodge golf carts, ensuring cleanliness before the end of day
• Assists with transportation to and from the airport as needed
• Assists the Guest Services Manager with gassing the vehicles as needed and the cleanliness of vehicles and golf carts

• High school diploma or equivalent
• 1‑3 years related experience required
• Guest Service or in‑person customer service experience
• Problem‑solving skills are a must
• Strong written and verbal communication skills required
• Friendly, welcoming, and professional disposition required
• Basic phone and computer skills required
• Ability to adapt to changing situations and/or requests to accommodate guests
• Detail oriented with the ability to multi‑task and prioritize assignments
• Ability to remain calm under pressure
• Ability to work with minimal direction
• Self‑starter
• Team player

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Ability to lift 20+ lbs
• Must be able to communicate with others via phone, email and in person, and exchange accurate information with others
• Primarily works in an indoor, temperature‑controlled, sealed‑window office environment
• Work primarily involves sitting/standing

Why Clayton?

Full‑time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401(k) programs, including investment options and company matching for full and part‑time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for team members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or…