Operations System Analyst

Inspire health. Serve with compassion. Be the difference.

Works with Practice Managers, Physicians, and departmental leadership to resolve EMR, technical and workflow issues, ensuring efficient and effective operations across all Prisma Health Ambulatory sites. Ambulatory locations include but are not limited to:
Medical Group practices, Rural Health Clinics, Ambulatory Surgery Centers, Ambulatory/Retail Imaging Centers, and hospital operated outpatient clinics. This role involves building and customizing templates, optimizing scheduling, educating staff, and troubleshooting issues. Collaborates with managers and various Epic teams to ensure the correct workflows are used and assists with reporting and clerical workflow issues. Supports transformational activities, and partners to roll‑out standardized education and initiatives for leaders and team members.

This role is integral to all initiatives related to Ambulatory Access, a key operational priority for Prisma Health.

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:
  Inspire health. Serve with compassion. Be the difference.
• Epic and Workflow Support:
  Resolve issues with Epic and workflows, and coordinate with the appropriate Epic Cadence, Ambulatory and MyChart teams for assistance when necessary.
• Template Building and Scheduling Optimization:
  Create and customize templates for all Ambulatory Epic Departments, individualized for each provider's needs while confirming access standards are met. Ensure visit types and lengths are mapped correctly to optimize scheduling efficiency using solutions view.
• Team Member Education and Assistance:
  Educate and assist departmental leadership and team members with referral transcription and scheduling workflows to guarantee efficient use of schedulers' time.
• Decision Tree Development:
  Collaborate with practice/site operational and physician leadership to build scheduler and patient-facing decision trees to decrease scheduling errors and increase patient access by allowing patients to schedule new and established patient visits with scheduling staff or through MyChart.
• Administrative Workflow Support:
  Provide assistance with any administrative workflow issues, including eCheck, Welcome Tablet Workflows, and Patient Entered Data Questionnaires in Epic. Additionally, conduct in person assessments to observe current workflows and make recommendations for optimization.
• Reporting Support:
  Assist with most reporting questions and build various reports in Slicer Dicer and Workbench Reports.
• Incident and Service Requests:
  Manage and respond to incident and service requests.
• Performs other duties as assigned.

This is a non‑management job that will report to a supervisor, manager, director or executive.

• Education – Bachelor’s degree in healthcare, information technology or related field of study.
• Experience – Three (3) years of experience in a physician practice with three (3) years of experience in EPIC or integrated EMR experience.

Equivalent combination of work experience, education, and training may be considered.

NA

• Computer skills (Proficiency with Microsoft Office products).
• Presentation skills
• Communication skills
• Interpersonal skills
• Ability to multi‑task
• Knowledge of clinical and operational workflows
• Project management skills – Preferred

Day (United States of America)

Blount Memorial Hospital

7001 Corporate

Informatics BT

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.