Reservations Agent

Reservations Agent

Blackberry Farm

The Reservations Agent is responsible for ensuring high levels of guest satisfaction while conducting reservation calls, internet reservations, and replying to information and email requests for all Blackberry properties.

• Friday, Monday & Tuesday: 10am - 6pm
• Saturday & Sunday: 9am - 5pm

• Accept and enter all phone/e‑mail reservation requests in a professional and timely manner following Black Berry Farm, LLC and High Hampton policies.
• Set traces, enter and communicate special requests to the rest of the property and check these daily.
• Maintain accurate knowledge of the history of Blackberry Farm, LLC properties and High Hampton, all activities offered, and other components of the guest experience, ensuring this information is correct on all websites.
• Reserve and sell all gift certificates and track them according to policy for Black Berry Farm, LLC properties and High Hampton.
• Assist the Reservations Supervisor with reports and daily tasks as assigned.
• Enter accurate demographic information into the database for marketing and direct mail projects.
• Ensure guest requests are fulfilled and expectations are met or exceeded.
• Other duties as assigned.

• College degree preferred but not required.
• 1–2 years of experience in sales and customer service preferred.
• Excellent telephone skills, typing proficiency, computer experience, and strong organizational skills required.
• Experience with Property Management Systems a plus.

• Excellent verbal and written communication skills.
• Ability to communicate effectively with guests, managers, and team members.

• Basic mathematical skills and understanding of reporting, statistics, and budgets.

• Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals.

• Must be able to sit for long periods, work extensively on the computer and phone while multi‑tasking to complete daily responsibilities.
• 90% computer and phone work.
• Must be able to operate a company vehicle or golf cart safely.

• General Office.

Referrals increase your chances of interviewing at Blackberry Farm by 2x.

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Paid maternity leave
• Paid paternity leave

Entry level

Full‑time

Administrative, Customer Service, and Sales

Hotels and Motels