Pro Shop Customer Service

This position is responsible for providing reception and hospitality activities at Mozingo Lake Recreation Park in a variety of areas within the Golf Pro Shop. Primary responsibilities include but not limited to providing excellent customer service as well as food/beverage service, reception, making reservations, money collection, cleaning and inspection.

• Provides the highest level of customer service to all guests by responding appropriately to their inquiries and addressing issues in a timely manner.
• Performs a public relations role in the park by welcoming visitors and answering questions about amenities, golf programs, park rules and nearby points of interest.
• Maintains an awareness of all park policies, procedures, cart etiquette, practices, and staff contacts assuring for thoroughness and accuracy.
• Complete opening and closing duties within the Pro Shop and perform all associated duties.
• Balances a cash drawer and prepares a deposit at the end of a shift.
• Receives, prices and stocks various retail items while keeping inventory.
• Assists with all aspects of operating a Pro Shop including the driving range, cart storage, food/beverage services, and more.
• Provides light custodial cleaning duties inside the Pro Shop, food/beverage area, and cart storage.
• Complete registrations for tee times in the Pro Shop software and POS system.
• Makes sure golf carts are in working order and clean, and that tires and batteries are fully charged.
• Drives the range ball picker to collect range balls from the range.
• Serves food and beverages to customers out of the pro-shop. Performs minor food preparation using standard formulas or following directions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

• Valid Driver’s License.
• Successfully complete online State of Missouri Alcohol Training (SMART).

High school diploma or G.E.D.; three to six months related experience or training; or equivalent combination of education and experience. Experience in customer service preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit;

use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is regularly exposed to outside weather conditions;

risk of electrical shock, dampness, direct sunlight, dust, pollen, insect stings, and animals. Duties may be in office setting with a controlled environment, however, they are generally performed in both indoors and outdoors. Some driving required as needed within the Park. Working hours are generally normal weekday hours with night and weekend work required.