Dispatcher, Management

This is a non-exempt position that reports to the Dispatch Supervisor and the Assistant Supervisor/Trainer. This position receives and dispatches routine and emergency telephone calls and radio communications from and to citizens, law enforcement, ambulance, fire and rescue, and other public safety agencies.

• Receives calls from the public requesting information or assistance. Answers all 911, emergency and non-emergency telephone calls that ring into the Communications Center (including traditional phone calls, Telecommunication Device for the Deaf, alarm companies/interpreters, text and other media calls as technology allows).
• Greets walk-ins requesting information or assistance.
• Monitors and transmits on multiple radio frequencies. Dispatches the appropriate responders (law enforcement, ambulance, fire and rescue) in response to requests, assuring accuracy and timeliness.
• Makes entries and monitors the Computer Aided Dispatching (CAD) system, assuring accuracy of the log. Provides information to responders following Standard Operating Guidelines and as requested.
• Maintains constant awareness of the public safety activities and events that are occurring in our jurisdiction.
• Maintains an awareness of the general location of all scheduled law enforcement, ambulance and fire personnel. Enters this information into the (CAD) system.
• Monitors progress on incidents, contacts other agencies, and coordinates services as needed.
• Follows all Missouri Uniform Law Enforcement System (MULES) and National Crime Information Center (NCIC) regulations.
• Maintains confidentiality with information that is accessed via Criminal Justice Information Systems, and with knowledge that is specific to our position.
• Assists officers on calls for service and traffic stops by running inquiries through MULES, NCIC, and Department of Revenue (DOR).
• Runs criminal histories, makes entries into MULES, develops source documents and distributes the information to appropriate agencies. Clears entries as appropriate.
• Monitors MULES for hit confirmations and messages that require response.
• Maintains the message and hit file, assuring accuracy.
• Knows the process and requirements for entry and activation of missing people (endangered alerts, silver, Amber).
• Provides call-outs to the Juvenile Office, Division of Family Services, Street and Water Departments, MoDot, utility companies, Animal Control, Conservation, Tow Companies and other agencies and resources as requested by public safety personnel/first responders.
• Maintains an awareness of any hazardous weather and advises senior personnel, keeping them abreast of developments. Activates weather checklist, sirens and cable alert system per Standard Operating Guidelines.
• Participates in monthly continuing education, as well as trainings and recertification as assigned.
• Assists with training new dispatchers when assigned.
• Performs clean-up and follow-up activities as needed to restore a clean and orderly working environment.

• Communicates with the public in a wide variety of emergency and non-emergency situations.
• Greets walk-ins and callers, provides information and answers questions or directs to appropriate personnel.
• Provides talks and presentations to community groups as requested.

• Advises superior when new forms or supplies are in need of replenishment.
• Takes phone messages for officers on and off duty.
• Assists with special projects assigned by supervisor.
• Attends dispatcher meetings.
• Conducts checks, assuring summons have been entered.
• Conducts background checks for pre-employment, housing applicants, and firearms release from evidence.
• Maintains log for patrol-car gas usage and the sign-out and sign-in of the firing range key.
• Updates business directory in CAD, as well as all resources used by dispatchers such as apartment guide, call-out list, court dates, employee contact phone list, and pipeline contacts.
• Assists with maintenance of records, reports, and tickets, maintains and files original court warrants.
• Advises 911 supervisor of any incorrect 911 information for correction.
• Maintains house and special watch list.
• Maintains Alert file, including officer safety issues and verbal warnings when requested by officers.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

• Valid Driver’s License.
• U.S. Citizen with no felony convictions.

• 40 basic Communication course.
• MULES certification, NIMS 100, 700.
• Emergency Medical Dispatch certification.
• 911 state/national certification as required by MODPS.
• Continued education to maintain certification.

High school diploma or G.E.D.