Shift Lead

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Join to apply for the Shift Lead role at Walgreens

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This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $22.00/hr

• Open and close the store in the absence of store management, including all required systems start‑ups, cash handling, and ensuring floors/stock rooms are ready for business.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members.
• Hold store keys to open/close without management as necessary.
• Assist and coach team members on warehouse and vendor ordering process and open backdoor for vendor deliveries.
• Register all related sales on assigned cash register, including scans errors, price verifications, items not on file, price modifications, and voids.
• Review order exceptions on order release day, assist in reverse logistics.
• Evaluate and develop displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions.
• Maintain accurate inventory counts for on‑hand quantities, including basic departments, stockroom, and overstock locations.
• Ensure Outdate program is followed with team members.
• Responsible for basic department pricing and daily price changes; ensure signage supports accurate pricing.
• Assist with bookkeeping activities: cash report, cash counts, ledgers, bill payment.
• Assist with exterior and interior maintenance to keep store clean, neat, orderly; request repairs as required.
• Assist with separation of food items and product placement per policies.
• Knowledge of store systems and equipment.
• Assist at Pharmacy outlet window as requested.
• Ensure compliance with state/local laws around regulated products.
• Responsible for bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager.

• Serve as liaison between management and non‑management team members when management absent.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

• Knowledge of store inventory control.
• Consideration of qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please visit  If you are applying on a job board or unable to click the link, please copy and paste this URL into your browser.

Salary Range: $19 - $22 / Hourly

• Not Applicable

• Full‑time

• Management and Manufacturing